Accepted payment methods
Returns and exchanges
****PLEASE CONTACT US BEFORE RETURNING OR EXCHANGING ANY ITEMS****
James Anthony Apparel is not responsible for Items returned within the United States shipped without a Delivery Confirmation slip that are lost in transit.
A full refund (minus the cost of shipping) will be issued for any item returned within 10 DAYS of receiving your purchased item(s), UNWASHED/UNWORN - We DO NOT offer refunds on items returned thru the United States Postal Service because of incorrect/unconfirmed mailing addresses; You are required to provide a full and working mailing address, if your item is returned to us we will email you in regards to an alternate mailing address. If you do not have a working address at the time of shipping we will offer you a store credit to be used when an proper functioning address is acquired.
ITEMS MAY BE EXCHANGED AT ANY TIME SO LONG AS THEY ARE UNWASHED/UNWORN.
**CUSTOM ORDERS CANNOT BE RETURNED or EXCHANGED.**
IF NEUTRAL OR NEGATIVE FEEDBACK IS LEFT REGARDING A RETURN OR REFUND WITHOUT PROBABLE CAUSE, THE BUYER WILL BE ISSUED A STORE CREDIT.
We accept both Western Union and United States Postal Service Money Orders FOR DOMESTIC (U.S.) PURCHASES ONLY
*Money Orders will be cashed prior to shipping as to avoid fraudulent slips.
If payment is not received within 7 business days of purchase your transaction will be cancelled. We ask that if you do not intend on paying for purchases that you immediately contact us via Etsy to let us know we may cancel your transaction.
No Code Necessary. Automatically applies.
••CHANGES TO OUR EXCHANGE POLICY: As of April 1st, 2014 all items exchanged due to size issues will be charged a $5.00 processing fee in addition to the usual flat-rate shipping fee ($4.90-US/$13.00-INT'L) •• Please note that every listing in our shop has a 'copy+paste' URL directly under the words 'Sizing Information' - this is accurate sizing for the specific garment you are viewing in that listing. Thank you for your understanding and patronage!
As of November 1st, 2011, we will no longer ship to the following countries: Malaysia, Indonesia, The Philippines, East Timor, Vietnam, Thailand, Laos & Myanmar, Ukraine, China and Russia. This difficult decision comes after persistent fraudulent purchases made by buyers from these specific countries - Buyers would claim the purchase of our clothing as 'not authorized' and PayPal, not covering our financial intake from these countries, has no choice but to issue a Chargeback.
***International Orders - Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs. Note that some parcels have been in transit for up to 4 weeks while they pass through foreign customs. James Anthony Apparel is not responsible for the loss of international packages. Tracking for international shipments is available for an extra cost, this cost varies by country~
Shipping AND handling is 5.00 for ALL DOMESTIC SHIPMENTS:
This includes shipping supply costs + handling (post office travel/office time). This amount can increase at any time due to postage cost inflation.
All items ship within 7-10 business days from the date following purchase (assuming payment is received at time of purchase). All pieces are made to order, meaning once your order is placed, the blank garment is ordered from our wholesaler and our individual wholesaler's transit times differ from 3-6 days, once your item is printed, it will ship the same day unless the items are received and printed on a weekend.
-ALL DOMESTIC ITEMS INCLUDE DELIVERY CONFIRMATION-ONCE YOUR ITEM IS PLACED IN THE CARE OF THE UNITED STATES POSTAL SERVICE IT IS THEIR RESPONSIBILITY TO DELIVER YOUR PURCHASE IN A TIMELY MANNER-IF YOUR ITEM DOES NOT ARRIVE WITHIN TWO WEEKS, PLEASE CONTACT US FOR YOUR DELIVERY CONFIRMATION NUMBER- THIS WILL ALLOW YOU TO LOCATE THE PACKAGE WITH YOUR POST OFFICE.
**DELIVERY CONFIRMATION IS NOT 'TRACKING'!! IT SIMPLY CONFIRMS THE DELIVERY OF YOUR PACKAGE**
International shipments are 8.00USD+ depending on the destination.
Please message us if you have any questions regarding this policy.