farrago by jamieson barkett

Louisville, Kentucky

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Shop policies

Last updated on April 30, 2022

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PLEASE NOTE: Farrago by Jamieson Barkett is a one woman operation. I personally make, pack, and ship everything myself. Customer satisfaction is very important to me, and if you are not happy with your purchase, please contact me via convo prior to leaving feedback. I will be happy to work with you on returns, replacements, refunds, etc.

ALSO: Please keep in mind that many items are made to order, just for you. This means that orders may not ship immediately -- they typically ship within one week from the original purchase/payment date. If you need an order by a certain date, please contact me to see if rush shipping is available for your purchase.

**As all items are made to order, fabric placement may vary from the photos. I will make every effort to make the placement of the fabric as pleasing as what is listed, but if you have concerns before or after purchase, please don't hesitate to contact me! In addition, custom items will vary from photos (custom initials, monograms, etc.). As always, please contact me with any question or concerns, and I will be happy to help!!

Accepted payment methods

Returns and exchanges
Please contact me via convo (not email) if you have a problem with your order. I value creating a positive experience for my customers. In general, if there is a problem with your order or you are not satisfied, I will accept returns on unused or unworn items. Please contact me prior to shipping a return so I know to expect it in the mail. Once I receive the return, you will receive a refund, minus any shipping costs.
Payment must be made within three days of purchase. I typically send a convo reminder and/or a Paypal invoice if payment is not made immediately after placing your order. If payment is not received and no contact is established, I reserve the right to leave appropriate feedback and cancel the transaction.

I only accept Paypal at this time.
**If you need to place a rush order, please contact me via conversation to check if a rush order is possible at this time.**

As most items are made to order, your purchase will be shipped within a week of the original order/payment date. All items are shipped in bubble envelopes or boxes. If you would like shipping insurance, delivery confirmation or tracking, please convo me, as this will be added to the shipping price. If your order does not arrive within three weeks of payment, please contact me promptly so we can resolve the issue.

**Please Note: I do not use Delivery Confirmation to keep shipping costs low for you... however I am happy to add this to your package for an additional fee. Please contact me prior to purchase so I can set up a custom listing with the adjusted shipping price. Thank you!

International Orders: The customer/buyer is responsible for all duties/customs fees that are incurred on a package. The customs form will state the accurate value of the items included and will be marked "other." I use first class mail for international packages, which does not include tracking. If your order does not arrive within three weeks of payment, please contact me promptly so we can work to resolve the issue.

Orders are now shipped in a handmade fabric ticking bag. I hope that you will be able to reuse this small bag. Here are some suggestions for reuse:
- package a small gift inside and put your own gift tag in the pocket
- put an apple, banana, or orange inside and stash in your purse for a snack
- give it to your kids to put their toys in for car rides
- put a book inside, and fold over the top to protect the book when you put it in your bag/purse
- use it to store all those cords and add-ons for your iPod, mp3 player, or camera
Additional policies and FAQs
Resale: Items purchased may NOT be resold unless written permission is obtained. If you are interested in reselling or purchasing wholesale, please contact me before making a purchase.