Announcement We now have over 24,000 etsy sales. Thank you to all our past and present customers. Our specialty is personalized wooden name puzzles and puzzle stools. Our puzzles and stools with mixed case letters are early childhood and kindergarten teacher approved. Future customers can buy with confidence. The quality shown in our pictures is the same standard always used to craft new orders.
We now have over 24,000 etsy sales. Thank you to all our past and present customers. Our specialty is personalized wooden name puzzles and puzzle stools. Our puzzles and stools with mixed case letters are early childhood and kindergarten teacher approved. Future customers can buy with confidence. The quality shown in our pictures is the same standard always used to craft new orders.
swirlgirl2 on Apr 28, 2017
Very well made! Colorful & easy for my toddler!
Joycie Ferdinand on Apr 28, 2017
Great gift for my best friends 1yr old son! She loved and and so did he :)
Jordan Gage on Apr 27, 2017
Amazing!! Exactly as described, so well made and sturdy
Teachers Love Our Puzzles!!
" I am a Kindergarten teacher and I wish that every child would get this for a gift at their second birthday!" Jan. 2016
"On another note, as a teacher, I love that you offer a lower case option and an appropriate font for little ones as they learn to recognize the letters in their name! Kindly, Kristen" Nov. 2015
" I am a Kindergarten teacher and I love your font and the lower case letters." Sept. 2015
"I have purchased name puzzles from you in the past for my niece and three nephews. They are the best name puzzles I have ever seen, and I looked long and hard before finding your shop. As a former Kindergarten teacher, I am particularly impressed that you offer name puzzles in mixed case letters, since most other puzzle places I found only offer names in all-capitals. I appreciate that you offer an alternative, and that you also have the option to do first, middle, and last names, which is exactly what I wanted." Mar. 2015
"I am a teacher and am so happy to see you make the names with uppercase and lowercase letters as well as the way the letters are formed ('a' in particular)." Nov. 2013
Accepted payment methods
- Accepts Etsy gift cards
To see the total price with shipping you can add items to your cart to see the price. If you decide not to purchase the items in your cart, you can delete them.
NO LOCAL PICKUPS
We do not gift wrap. As of 4/20 a gift receipt (no pricing) will be included with all orders. If a gift note has been included with your order it will highlighted on the gift receipt. PayPal gift notes do not work with etsy.
Ready to ship time is currently 8-10 business days and does not include delivery time. Domestic shipping normally takes an additional 2 - 5 business days. Please keep in mind that once an order has been shipped it is no longer in our hands. J and P Wood Products cannot control shipping times and can only go by the estimated delivery dates given by USPS or FedEx. We recently have had higher than normal situations where USPS tracking shows an order delivered but the recipient says they never received it. USPS will not pay "lost" claims on these. Because of this we now offer a shipping option to upgrade your parcel to "Signature Required."
All international orders are sent as eCommerce via USPS First Class Mail or for parcels 4 or more lbs., USPS International Priority. USPS advertises international delivery as 1-2 weeks. Our experience is, it occasionally will take much longer. The recipient is responsible for any brokerage fees, duties, taxes, etc.
Refunds and Exchanges
Ready to ship time is clearly posted in all our listings under the Shipping and Policies tab. It is also posted in your shopping cart when you add items to your cart.
Additional policies and FAQs
Frequently asked questions
Where do I put the name and gift note?
Please put names in the shopping cart note box for all personalized items. If ordering multiple items please note color for each. Gift notes should also go in the note box. We do not send receipts to anyone. They are available online.
How big are the puzzles?
The size for each item is in the "Item Details" in each listing.
Puzzles and stools are not intended for use in wet locations. ie. Pieces should not be used for teething. Stools, if used in a bathroom, feet need to be dry. Finish is moisture resistant, but not waterproof.
Gift wrapping and packaging
We do not gift wrap, but will include a gift note. Gift notes should be included with the name for the puzzle or stool, in the shopping cart note box. (Our experience is PayPal gift notes do not work with etsy.) All puzzles and stools are shrink wrapped.
We do not wholesale.
May I add a shape to a single name puzzle?
We do not add shapes to single name puzzles. During the "slow" part of the year we make common names for the busy Holiday Seasons. If we put shapes on single name puzzles it would be impossible to build inventory that would cover all the options. Two and Three name puzzles are all custom, so we do add shapes to those.
What is your "Processing Time?"
Whatever you want to call it, "Turn Around Time", "Ready to Ship Time", "Production Time", or Processing Time", varies with the time of year and does NOT include the time it takes the shipper to get the order from us to you. The current time for each item is shown under "Shipping and Policies" in each listing.
What is your refund Policy
For orders that have been shipped, No refunds on personalized items. We will take care of our spelling errors or if we sent the wrong item. Customer is responsible for their spelling errors.
IF, AFTER PLACING YOUR ORDER YOU SUDDENLY (WITHIN 24 HOURS) CHANGE YOUR MIND OR REALIZE OUR POSTED READY TO SHIP TIME DOES NOT MEET YOUR NEEDS, AND YOU ASK FOR YOUR ORDER TO BE CANCELLED, THERE WILL BE A $5.00 ADMINISTRATION FEE FOR THE CANCELLATION. AFTER 24 HOURS THERE WILL BE A 50% CANCELLATION FEE, UNLESS WE HAVE ALREADY STARTED PRODUCTION ON IT IN WHICH CASE THE CANCELLATION FEE WILL BE 100%. IE. ONLY SHIPPING WILL BE REFUNDED.
Ready to ship time is clearly posted in all our listings under the Shipping and Policies tab. It is also posted in
Can you tell me the difference between raised and flush letters?
The second picture in most of our listings shows raised letters. Flush, in this case means, "even or level with another surface" ie. Flush letters are not raised.