JaneDawson

Jane Dawson Designs

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Jane Dawson

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Jane Dawson

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Shop policies

Last updated on May 2, 2011
Hello there, and welcome to my shop :)

Due to the custom nature of my jewelry no two items are exactly alike. Each item is produced specifically for you at the time of purchase. The slight variation of color, texture, and size adds to the charm and uniqueness of the jewelry. I will try to reproduce an item as close as possible to the photos on this site.

All of my Metal Name and Initial items are stamped individually by hand. You'll notice that the lettering isn't always exactly straight or perfect, but I think that adds to the appeal of your piece.

All of my Clay Photo items are handmade. Each photo is applied and baked into the clay individually and sealed with a satin protective glaze. Again, slight variation may occur.

Thank you for your support and patronage of Jane Dawson Designs.

Accepted payment methods

Paypal
Returns and exchanges
Handstamped Metal Initial/Name and Clay Photo Jewelry:
Due to the custom work involved in each piece, I cannot accept returns or exchanges. If you are concerned about size or design, please send me a conversation in advance to discuss exactly what you need.

If there is a name or initial personalization mistake on my part, please contact me and I will replace the item ASAP at no cost. Please be certain of all personalization and size info when submitting your order.

Unless you request at checkout or it is stated otherwise in the listing all necklace chain lengths are 18" sterling silver box chains.

Earrings:
Due to sanitary reasons I cannot accept earring returns

All Other Jewelry:
I will accept returns if you are not satisfied with an item within 5 days of receipt but you are responsible for the cost of shipping the item back. The item can be returned for store credit only.

I stand behind my work and if you have any problems with your jewelry due to NORMAL wear and tear please contact me so I can repair the item for you at no cost.

If there is a problem with your order, please contact me ASAP before leaving negative/neutral feedback so that we may resolve the issue.
Payment
***I only accept payment through PayPal. It is very safe and easy to set up an account! An order is considered VOID if the payment is not received within 3 days of purchase. I will wait for 3 days before canceling the sale.

***Please confirm your PayPal shipping address is same as Etsy shipping address.

***Thank you!
Shipping
Combine shipping:
Combine shipping is available at no additional charge!

Shipping Method:
All orders are shipped via USPS First Class Mail with Delivery Confirmation for a flat $2.50. The item is shipped in a black decorative box with a bow placed in a bubble mailer.

International shipping is available ranging in price from $10.95-$12.95. International orders are shipped USPS Priority International Mail.

If you would like to purchase insurance or would like to use a different shipping method please contact me via Etsy at JaneDawson [!at] etsy.com upon checkout.

Please allow 4 weeks from when payment is received for production. Each item is specifically handcrafted for you at the time of purchase. Expect your order to arrive 2-3 days after it is shipped but this is not guaranteed. With delivery confirmation, you will be able to see the date the item was shipped. If you need your item sooner just convo me and I will do my best to ship ASAP for a $10 rush fee.

Local pickup and delivery is available for those living in the Jackson, MI area. Specify "local" for your shipping options at checkout.

If your PayPal shipping address is different from Etsy shipping address, please specify your preferred shipping address upon checkout. If there are no specifications, I will ship to your Etsy shipping address.

If you have any questions or requests, please feel free to contact me. Thank you!
Additional policies and FAQs
I would love to create a custom piece for you! Please contact me with your idea!!