janegardiner's Shop Policies
Thanks for visiting!
All work is produced using archival quality materials.
If you have any questions about my work please contact me by Conversation - am always happy to talk.
I accept payment through PayPal. If you don't have a PayPal account, you can still securely pay through PayPal using your credit card.
Items ship after payment is received, and the process is much smoother if you pay for your item during the checkout process. I understand that sometimes there are delays with PayPal - if I haven't received payment I'll be in touch. I can be patient, just let me know what's going on. Communication is good!
Usually I can get an item in the mail within a day or two of receiving an order. My shipping costs is mainly postage - I use Airsure so we can both track the work's progress. (As I have rarely left Scotland, it gives me a bit of a thrill to see my work travelling . . . ) Most of my packages arrive in Europe within a week and the US in about 10 days. These are only estimates based on past experience.
Want to send your purchase to someone as a gift? I'm happy to include a note on your behalf. Leave a message in the Notes to Seller during the checkout process, or contact me via Conversation.
When I receive your order, I'll send you a message with the tracking number, so you can track its progress.
Refunds and Exchanges
I want you to be thrilled with your purchase. If you have any concerns please be in touch - we can work it out!
If an item is damaged in transit I am happy to provide an alternative - for unique items, I will custom make a new painting using the same resource material. This may take a week or two, though.
Additional Policies and FAQs
Please note - important: Copyright and reproduction rights remain with me and are not transferred via a sale, without written permission.
Screen colors: I adjust colors in photoshop whilst looking at the original art. It can be tricky so occasionally the base color looks slightly more cream than white. Please be aware that colors vary from monitor to monitor.
Last Updated November 23, 2011