janellesonger

Janelle Songer's Ceramics

Beverly Hills, Michigan | 358 Sales

janellesonger

Janelle Songer's Ceramics

Beverly Hills, Michigan 358 Sales On Etsy since 2008

5 out of 5 stars
(141)

Announcement   Thanks for visiting my shop!
All ceramic pieces shown here are designed and hand-made from start to finish by me, Janelle Songer, at my in-home studio in Michigan.

Announcement

Last updated on Apr 30, 2018

Thanks for visiting my shop!
All ceramic pieces shown here are designed and hand-made from start to finish by me, Janelle Songer, at my in-home studio in Michigan.

Janelle Songer

Contact shop owner

Janelle Songer

Reviews

Average item review
5 out of 5 stars
(141)
See reviews that mention:
quality 4 shipping 13 customer service 2
View all 141 reviews

Shop policies

Last updated on April 30, 2018
Welcome to my shop!

Below you will find my shop policies. If you have any questions please feel free to contact me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If an item arrives damaged, please email me immediately with photos showing the extent of damage to the piece as well as the box it came in. A refund will then be issued.

If for any reason you are unhappy with an item, please contact me within **3 days** of receiving it. We can then either do an exchange or refund. The buyer is then responsible for returning the item in its original packaging as well as the cost of shipping it back. A full refund for the price of the item will be issued as soon as I receive the returned piece.
Payment
I accept credit card payment via Paypal and Etsy.
Shipping
Orders ship via USPS Priority. If you would like an item express delivered, please convo me before purchasing so I can adjust the shipping cost.

If you are purchasing multiple items and it seems the total shipping cost is too high please convo me and I can double check it for you. Shipping overages will be reimbursed once the items are ready to ship.
Additional policies and FAQs
***How to Buy a Gift:
If you'd like an item to be sent to an address other than your own you can either convo me with the information or send it as a message along with the purchase. To do the latter, after clicking "Check Out" the next page will have a dialog box that says "Message to Seller". Here is where you can let me know the address, name , if you'd like a personal message sent with it and or have the item gift wrapped (a complimentary service = free!). It's very easy, so gift away!