janetsaw

Designs and Crafts by Janet Saw

Ypsilanti, Michigan · 297 Sales

janetsaw

Designs and Crafts by Janet Saw

Ypsilanti, Michigan 297 Sales On Etsy since 2010

0 out of 5 stars
(184)

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Janet

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Janet

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Janet

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No reviews in the last year

Anonymous on Oct 3, 2012

5 out of 5 stars

I received the cupcake necklace today - thank-you so much! I absolutely LOVE it. It is a gift for my best friend's birthday but I am quite tempted to keep it for myself... maybe I'll come back to order one for myself soon :)

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Shop policies

Last updated on May 10, 2012
Thank you for taking the time to read my policies page! I know it's really long, but I have set it up with great detail to help inform you on my procedures and terms, should you make a purchase from me. If you still have any questions, please don't hesitate to contact me. I will be happy to assist.

*** Please don't ask me about my sources or how I make my items. I have to earn some sort of living by selling my creations. It's also easy enough for you to do a search on Google or read some polymer clay books before asking. Thank you for understanding.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I only accept PayPal. You will be charged in Australian Dollars.

You should only agree to purchase if you are willing to pay, however I understand that mistakes do happen. I can cancel an order and/or refund if I have not yet sent the item(s).

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Not sure how to purchase or make a payment? Check out these Etsy Help pages.

+ How to Purchase on Etsy:
http://help.etsy.com/app/answers/detail/a_id/339

+ How to Pay the Seller:
http://help.etsy.com/app/answers/detail/a_id/29
Shipping
Items are shipped worldwide from Melbourne, Australia. I will use one box for multiple items (as many as can fit inside comfortably), unless you let me know beforehand.

Regular airmail is used as default for international shipping, and can take around 2 weeks to arrive (may also be longer. I can't guarantee the speed of delivery). There is NO tracking number.

Please request for REGISTERED shipping if you want the security of a parcel with registration number and signature delivery. I will check up prices for you for a quote. Prices range from an extra $15.55 for NZ to extra $24.65 for Europe. Available for 159 countries only.
Registered Post for AUSTRALIAN destinations is an extra $6.85 (or $3.05 with basic packaging), and these are provided with online tracking numbers.

There is no online tracking facility for international destinations, but I can enquire for you with the registered number if your parcel is missing. Should you desire online tracking, AusPost's Express Post International provides this. Contact for prices.

Note: if you request for Registered or Express Post AFTER you have paid, a surcharge of $1 applies. This is because I will be charged additional seller fees for that amount.

All international Registered and Express Post options include a free upgrade to my large gift box and specially designed packaging, plus lots of bubble wrap to ensure your items' safe delivery, within 3-10 business days. A receipt with registered number will be scanned and sent to you.

Buyer is responsible for all duty and taxes. I will not forge the value of your purchases since this is illegal. If I have wrongly valued the items, please decline the parcel and return it to me. This is highly unlikely to happen, but I thought I would mention it since it's happened to me as a buyer.
Refunds and Exchanges
[Lost Packages]

Unfortunately, I cannot be held responsible if your item is lost during shipping. I am not obligated to re-make your purchase for free. I do ask that buyers opt for re-shipping the package with registration, especially if it was a large or expensive order. You can then be sure that you receive your items.

Please be sure you have provided the correct address on Etsy during checkout. If PayPal and Etsy addresses differ, I will always use your Etsy address. If you are moving to a new address and have set up forwarding, I suggest NOT ordering until you have completed your move. Again, I am not obligated to re-ship if the address you provided is inaccurate.

Stolen mail can also happen at any time. If you are aware of such occurrences happening in your country, please choose registered mail.

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[Damages and Repairs]

If there is a problem with your item upon arrival or within 30 days after I have posted your item, let me know about it by sending me an email or an Etsy conversation. Please don't use feedback to report a problem. Just send me a message and I will do what I can to ensure you are happy with your purchase.

If there is a specific problem that is hard to describe, I recommend taking a photo or two, or contact me to arrange for it to be sent back. I can then see what went wrong, and either fix or make a replacement for you.
Additional policies and FAQs
[Polymer Clay Durability]

Although my items are hard, they are breakable! Please treat your pieces with care, because although they are not expensive pieces of art, they should be given the same respect or even more.

Please do not wear these pieces of jewellery to bed or in the shower. They are not designed to be worn all day, or in conditions where they may be damaged, for example by pulling, knocking or banging against other objects.

Please note: dropping or knocking can cause some pieces to crack or break.

When cleaning your jewellery, only use mild soap and water. Never scrub with a brush, as this may accidentally dislodge sprinkles or other toppings, and may also cause varnished areas to become scratched.

Items will not be replaced for free if it is/was handled irresponsibly.

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[Upgrades / Special Orders]

All earrings can be converted to clip ons for non-pierced earlobes -- studs and dangles -- no extra cost, nickel free.

If dangle earrings, pendants or charms are not already sterling silver, you can choose to convert them by adding the appropriate listings from my 'Add On/ Upgrades' section, and adding them to your cart.

I am also happy to downgrade sterling silver listings to regular nickel free plated base metals, simply contact me.

If you see something that is already sold but you would like to purchase, chances are that I may be able to re-create it. Please do enquire.
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Find me at:
http://JanetSaw.com
http://twitter.com/janetsaw

All designs are © 2003-2011 Janet Saw.
You may not use any of my photographs or ideas before being granted permission.