JaxMakesThings

Custom stuff

Shingle Springs, California 877 Sales On Etsy since 2015

5 out of 5 stars (190)

JaxMakesThings

Custom stuff

Shingle Springs, California | 877 Sales

5 out of 5 stars (190)

Shop owner

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877 Sales
170 Admirers
 

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Jax Alvarez

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Jax Alvarez

Announcement    Like me on Facebook.com/JaxMakesThings to find out more about my upcoming conventions and products.

Custom Orders: Have a specific item in mind? Send me a message and I will be glad to help you out!

Shipping: Items will typically ship within 3-5 days after payment is received. This does not include Sundays and Holidays. Custom designs will ship within 2 weeks.

***All glassware is PERMANENT. It will not fade or scratch off and is dishwasher safe.***

Announcement

Last updated on Oct 8, 2019

Like me on Facebook.com/JaxMakesThings to find out more about my upcoming conventions and products.

Custom Orders: Have a specific item in mind? Send me a message and I will be glad to help you out!

Shipping: Items will typically ship within 3-5 days after payment is received. This does not include Sundays and Holidays. Custom designs will ship within 2 weeks.

***All glassware is PERMANENT. It will not fade or scratch off and is dishwasher safe.***

Reviews

Average item review
5 out of 5 stars
(190)
See reviews that mention:
quality 40 shipping 42 customer service 35

About JaxMakesThings

Sales 877
On Etsy since 2015

Shop members

  • Jacqueline Alvarez

    Owner

Shop policies

Last updated on December 28, 2015

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Exchange is accepted ONLY in a case that I make an error in processing your order. I also will accept returns on personalized items with-in 5 business days of receipt. Please email me before you submit a return. You are responsible for return shipping and your refund will be for the item amount (not shipping) once I have received your order.

You are responsible for approving the design prior to engraving. Any spelling mistakes or other mistakes that are engraved into the glassware based off the approved design are non-refundable.

Damage hardly ever happens in shipping - but if an item is damaged in shipping, please contact me right away. If you haven't opened your box yet, please contact me first. If you have, I will need photo documentation for USPS insurance claims. PLEASE BE CAREFUL if your glassware is shattered. You can always cut your box open and take a photo of all the pieces inside.

PLEASE take into consideration that an item can arrive broken and allow for enough time for me to ship a replacement.

The glasses will hardly ever be completely blemish free. It's the nature of how it is made. I do not engrave on ones with obvious flaws, please be understanding that this glass can a little bit of character additions :) I do weed out obviously flawed glasses that sometimes make their way in to the batch. If you feel your glass is flawed beyond minor, please contact me with photos and we'll figure something out.
Payment
I currently accept Paypal, credit cards and Etsy Gift Cards. Items will be held until payment has been received. NO CHECKS OR MONEY ORDERS
Shipping
Please make sure that your address is correct when you checkout. I hold NO RESPONSIBILITY for orders shipped to the wrong address because of an address error. Tracking numbers are provided on most domestic orders. Once I hand a package over to the USPS, it is no longer in my control. I can only see the same tracking information that you see. If you have questions about the tracking of your order, please call the USPS with your tracking number for assistance, as I will not be able to help you. Please be patient with shipping times, especially during busy seasons. If you are worried about your package being lost in transit, I recommend inquiring with me about adding insurance or signature confirmation to your package (this must be done BEFORE I ship your order. Thank you for your cooperation and understanding!

Please contact me if you require international shipping. I will always be happy to work with you.
Additional policies and FAQs
I'm always looking for more great ideas! If you have any ideas or suggestions for a new design, let me know!

Visit me on Facebook: www.facebook.com/jaxmakesthings

All my products are handmade by me, Jax. As with every other handmade item, all of the glasses may vary slightly from the picture (placing, etc.) I take pride in the accuracy and the condition of my work.

By purchasing this product online, you agree with this disclaimer.