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jeanamichelle's Shop Announcement

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jeanamichelle's Shop Policies

Welcome

Thanks for visiting JeanaMICHELLE, where it is my goal to provide exquisite handmade items for your pampered and loved pet. We love our customers and we love special requests.

Payment

Payments are made via PayPal or through Etsy's direct checkout.

6.875% sales tax will be applied to any Minnesota purchases.

Shipping

I use USPS First Class service for most of my items to give you the best pricing. You will receive a tracking number immediately upon shipping of your item(s). Multiple items purchased are given discounted shipping for each additional item beyond the first. JeanaMICHELLE is not responsible for any lost or stolen packages upon shipment.

I do provide international shipping. Please contact me if your country is not listed and I can set up a special listing for you. I have many happy international customers.

Refunds and Exchanges

I strive to provide you with the highest quality product possible. If you are dissatisfied with your purchase in any way , please message me for instructions on returning your new and unused merchandise within 5 days of receiving the item. You will receive a full refund, minus shipping costs. Return shipping is your responsibility. Please make certain your items are well packed and insured as I am not responsible for damage in transit. Orders created especially at customers special request are not eligible for returns.

Additional Policies and FAQs

Custom orders accepted and encouraged. All special requests and / or custom orders are not eligible for further discount/s.

Last Updated December 20, 2014