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Shop policies

Last updated on October 6, 2011
Thank you so much for stopping by our shop! We are happy to have you, and hope you find inspiration and and a smile.

We want to give you the best shopping experience and will always strive to offer the best service we can. If you have *any* questions at all about anything please do get in touch with us and we'll be happy to help!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
We strive to give you the best experience and best of our creative products. If you are not 100% happy please contact us by e-mail in the first instance to resolve any issues.

We are not liable for items lost during shipping and items sent abroad will only be refunded if sent via Registered/Insured mail.

If you your item has been damaged during shipping, please contact us as soon as possible to resolve the issue.
Payment within 48 hours of purchase via PayPal only please.

Orders may only be cancelled prior to items being shipped.

We are not responsible for extra customs, import charges or tax fees incurred by the purchaser upon receiving the order.
We will endeavour to ship all orders within 48 hours after payment is received. In the event of a delay you will be informed by e-mail.

Multiple purchases maybe be combined to save on shipping costs at your request.

All items are sent uninsured via the Swedish National Postal Service as regular air/land mail. Registered/Insured mail available by request at cost.

Please note that shipping from Sweden to USA can take between 5 to 14 working days. Within Europe approx. 1 week. We will inform you as soon as your items have been dispatched.
Additional policies and FAQs
All of our items are send hand packaged by ourselves but if your item is to be a gift for someone, we are happy to help pre-wrap it and make it extra special!

We guarantee that all items on our store are hand made with love and care by Jen & Tricks.