JeneferHamGlass

I stand by my work wholeheartedly. If you are not totally happy with your purchase for any reason, notify me via Etsy within 24 HOURS of receiving your package and return your item in its original condition and packaging within 14 DAYS of receipt for a refund (minus the shipping fee) or credit toward another item(s) -- your choice.

I accept ETSY's Direct Pay, Paypal, and bank transfers for UK and International Customers. This allows the use of the major credit cards, a bank account or your Paypal balance.

Shipping cost: there is a flat shipping charge, and ALL additional pieces (except coasters or dishes) sent in the same package ship for FREE! Yay!

First class shipping is from Vancouver WA, USA and includes a tracking number. I post to the address that you have registered with Etsy, so please take a moment and confirm that it is correct. I am sorry but once it's left my hands I have no control over delivery times.

For shipping, I wrap the glass carefully in dense bubble-foam wrap, and then place it in its lovely little pouch. For the exterior mailing envelope I usually use a padded bubble envelope. Orders with multiple items may be mailed in a box.

You can see a photo of how I wrap and package my glass at https://www.etsy.com/shop/JeneferHamGlass/about?ref=shopinfo_about_leftnav. Click through the photos at the top, it's the 5th photo.


------------ INTERNATIONAL SHIPMENTS--------------------
Include electronic USPS Delivery Confirmation, are sent first class, and are usually delivered in about 10 working days. I take care to fill out the customs form properly to expedite the package's transit through Customs/Import.

Please note: now that I'm mailing from the USA, it's likely there will be VAT and Customs Duty charges on International Shipments over apx $20 in value. Any customs charge/import duty/VAT, are the responsibility of the buyer. Etsy is now collecting VAT on international orders, so that should simplify the process through Customs considerably. =)

Every care has been taken to ensure long life, but my pieces are made of glass, so common sense and care should be taken when handling them. You can clean them with a soft cloth and a bit of soap & water.

They are also relatively small items, so please use care if allowing children to view/hold/play with the pieces.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jenefer Ham, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy's conversations and I will respond promptly.