As of May 2019, we are no longer accepting returns on ANY items. Since our items are worn in the hair or on the body and we cannot guarantee that return items have not been worn, I can no longer take returns. We are also growing into a custom made and made to order only shop.
Please consider this when choosing to purchase from our shop.

We strive for excellence in all we do from design to customer service. Our record of 5 star reviews speaks for itself.

Payment is due at time of purchase. If you decide not to purchase an item after you have made payment, you must cancel within 24 hours for a refund. I reserve the right to cancel a sale and give a full refund of purchase.

SHIPPING SERVICE:
All items are shipped using the USPS Mail. There is the option for Priority Mail or Express Mail service unless the item listed specifies otherwise.
If you'd rather use another shipping carrier, please message me the details and the carrier you would like to use. I am happy to accommodate.

SHIPPING MATERIALS:
I try to reuse shipping materials as often as possible to stay as green as possible. No need to add more to the landfills if it can be used again. Should your item require packing peanuts, I only use corn starch based, biodegradable packing peanuts that dissolve in water. I offer gift wrapping options. If you'd like your item gift wrapped, it will be wrapped then packaged in a shipping materials.
I also do not send invoices or receipts unless requested. If you need to be invoiced, or need a paper receipt, please make note on your order when checking out, or send me a message.

SHIPPING TIMES:
Non-custom items are shipped within 3 days of payment received unless otherwise noted. If you would like your custom order item rushed, please contact me to see if rushing your order is available.
*Domestic Delivery Times According to the USPS:
-Standard First Class Domestic: 2-8 business days- No insurance
-Priority Mail: 1-3 business days- Free $50 in insurance (some restrictions apply. See USPS website for details)- Delivery date confirmation when label is generated.
-Express mail: Overnight delivery to most US locations- Guaranteed delivery date- Free $100 in insurance (some restrictions apply. See USPS website for details)

International Customers: As of September 2020 I have started shipping some items worldwide. Please note that not every item is available for shipping to all countries. Also note that I do not take returns. Some countries require me as a seller to take returns with no questions asked. As an ultra small business I cannot do that. Please ask questions before purchasing any items to be certain you will be happy with your purchase. I am also not responsible for VAT taxes or import taxes imposed by other governments. Please be aware that some countries have import taxes and fees based on the amount purchased. These are your responsibility.

All customers: Once your package leaves my studio, it is no longer in my control. If the USPS or FedEx loses or damages your package, I will help you find it or file a claim if insurance was purchased. If tracking says the item was delivered then there is nothing I or the USPS can do. I cannot give a refund for items shown as delivered but the package cannot be found. This policy is for domestic and international customers.

How long do custom order/made to order items take?
Custom orders and made to order items are available and make up roughly 50% of the work I do. Please allow 1 week for custom orders and made to order items for months January through August. 2 to 4 weeks for September through December unless otherwise noted in the shop announcements section.
If you need me to design a piece from scratch please contact me for the charges involved.
Please contact me for more details as some supplies may need to be purchased online and may require more time.
Custom orders must be paid within 3 days of the listing going active, unless we have discussed a different time frame. Items not purchased in the time frame discussed, the listing will be deleted.
There is a $25 Rush fee for custom orders and made to order items that need to be completed and shipped in less than the standard week associated with custom designs and made to order items. Please note that if this special listing is NOT purchased your item(s) will be shipped in the order they are received and shipped via standard mail service. You MUST choose Priority or Express shipping during checkout in order to upgrade to a fasting shipping service.

How do custom orders work?
After we discuss details about what you would like for me to create for you, I will create a private listing for you with a recap of your custom piece.
Once the listing is paid for I will send you photos of the supplies I will be using in your custom order. After you approve the supplies, I will begin working on your piece.
After your piece(s) are complete I will photograph the item(s) for approval. If changes need to be made, they should be made at this time. Once your piece is exactly how you want it, it will be shipped on the next business day via the shipping method of your choice.

What if I change my mind?
During the process, if you have changed your mind , or unforeseen circumstances arise and you no longer wish to purchase a custom piece, please contact me asap. I can refund your money if I have not (1) purchased any supplies especially for your piece and (2) I have not cut, sewn any fabrics or used any other supplies.
In the case I have already started your piece, I will not be able to cancel your order or give you a refund. I will complete the piece and ship it to you as originally requested.
If I have NOT begun your piece and I have purchased special supplies, I can give a refund minus the cost of the exotic/special supplies purchased especially for your piece.