Accepted payment methods
Returns and exchanges
Returns are not accepted on custom orders and personalized items, however if there are issues with your order please contact me to see if there is anything I can do to help.
If your item does not arrive in the condition you expect, please contact me before returning it to see if we can fix the problem.
A restocking fee may apply for some returned items, when additional work is required before they can be resold.
Typical delivery times for standard shipping:
Canada - 1 week
USA - 2 weeks
International - 3 weeks
These are typical wait times based on feedback from past customers, unfortunately I cannot guarantee your delivery time once the item has left my studio. If you are in a rush to receive your item, expedited shipping may be required.
Expedited shipping methods are available for an additional charge. Please contact me before placing your order for a quote on alternate shipping methods. All customers are responsible for their items once they have left my studio. Any additional duty or customs fees incurred for international orders are the responsibility of the customer. This is not usually a problem, but it is a good idea to check your country's import regulations prior to ordering.
To reduce the environmental impact of shipping my products I use recycled packaging materials (subject to availability). This means that your envelope/box may not be in perfect condition, however this does not reflect the quality of the items inside. Please recycle your packaging if possible!
Orders ship from my studio in Wainfleet, Ontario. Local buyers in the GTA and Niagara region who prefer to pick up their order can skip shipping costs. Please contact me directly to arrange for pickup.