jennale

Jen & Ale hand painted home accessories

14 Sales

jennale

Jen & Ale hand painted home accessories

14 Sales On Etsy since 2008

0 out of 5 stars
(4)

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jennale

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Reviews

No reviews in the last year

Anonymous on Dec 10, 2008

5 out of 5 stars

Anonymous on Nov 6, 2008

5 out of 5 stars

Mug is LOVELY - I will enjoy using it daily. Shipping was fast enough, although required signature, so ended up with my neighbor. No biggie - but might be an issue for someone in an apt. I suggest no signature requirement. Otherwise - great item!

Anonymous on Jul 15, 2008

5 out of 5 stars

beautiful

Anonymous on Jul 15, 2008

5 out of 5 stars

beautiful

Shop policies

Last updated on March 15, 2011
We hope to make your shopping experience with Jen & Ale as easy and enjoyable as possible, so here is a little more information on our pieces and our process to help you along. Please don't hesitate to contact us with any further information you may need. We will gladly answer any of your questions!

Our Ceramics
All of our glazes are painted by hand, not machine. You may notice variations in density and depth of color, along with the artist's brush strokes. No two pieces are identical. Set your table with our collections and the different variations are sure to be a topic of conversation!
Ceramics are fired in our kilns at high temperatures that bring out the brilliant colors and details. Take a closer look and you may see pinholes and other variations in the glaze. This is all part of the process of hand made items. Just as we all have distinct markings that make us special, so do they!

Our Furniture
All of our furniture is recycled and then refinished individually by hand. Each piece is carefully selected based on its style and condition, then reinforced and smoothed out if necessary. Upon closer inspection you may notice small imperfections along with variations in color and texture throughout the piece. These are not flaws but subtle reminders of the exciting discoveries and importance of recycling, reusing, and renewing.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
Payment
We use Paypal here on Etsy, and accept the following forms of payment:

- Visa, MasterCard, American Express, and Discover
- Money orders (these must be received & cleared prior to shipping)

When we receive notice of an item sold, and there is no payment attached, we'll contact you via email & Conversations here on Etsy, asking for payment. If we do not receive a response, we'll cancel the transaction within that week.
Shipping
Your order will ship out within 3-5 business days of receiving your complete payment. For money orders, items ship within 3-5 business days of the check clearing.

We ship UPS ground. If you prefer a different service or carrier please contact us prior to purchasing, so we can discuss your options. For special request regarding shipping, packing, etc. please contact us for quotes before purchasing.

We will ship to the address you provide to Paypal, if this is not the shipping address please be sure to send us the correct shipping address. Please contact us if there's anything we need to know otherwise, or to confirm the address.

If it's a gift and being shipped directly to the receiver, let us know & we can enclose a card with a short message!
Refunds and Exchanges
We want you to be totally satisfied with your purchase!

If for any reason you are not fully satisfied, please contact us within 7 days to discuss return or exchange options.

Shipping fees are non-refundable.

All our items are carefully packaged to prevent damages, and
we guarentee a refund or exchange for any damages that may occur.
This requires photo of damaged item(s).