I try my best to keep the regular office hours of:
Monday - Friday 9am-3pm US Central Time.
To keep myself and my family sane I have decided to take all weekends and holidays off from the computer. Thanks to everyone for your love and support of this!
If you ever have questions feel free to email me at jennaloudesigns (at) gmail (dot) com
Accepted payment methods
Returns and exchanges
Custom orders can be returned if approved for a restocking fee. Jenna Lou Designs has the right to refuse return of custom orders.
You will be refunded in the way that you paid or with in-store credit minus shipping, and are responsible for return shipping fees.
Jenna Lou Designs is not responsible for buyers remorse, lost or damaged packaging. Once I bring it to the post office it is out of my control. Insurance is always available upon request.
If there is no payment OR CONTACT within 3 days of purchase the seller has the right to void transaction and re-list the item at will.
All Minnesota residences will be charged a 7.375% sales tax at the time of payment.
After I receive your payment your purchase will be shipped in about 1 week. Custom orders will vary depending on current work load.
Most items are shipped via first-class mail with delivery confirmation. Insurance and/or faster shipping methods are available upon request.
** I will always ship to the address provided by etsy unless otherwise noted.
** Please note that in some countries you may be required to pay a customs fee to receive your package. Please know your countries postal rules. These fees are out of my control so I cannot be held responsible for them.
I will ship most items to anywhere in the world. Please contact me before buying for a price estimate if not stated in the listing. All international orders must be paid for via PayPal.
International orders are shipped via USPS Air Mail. These are uninsured packages which I cannot be held responsible for if lost. For your peace of mind you may like to add shipment tracking or insurance. Please make a note in message to seller of which add-on you would like and I will send you an adjusted invoice within 24 hours.
International orders will be shipped within 1 week of full payment.