hippohandmade

Hydrangea Hippo

Redondo Beach, California

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jenniferpriest

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jenniferpriest

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Shop policies

Last updated on May 9, 2022

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Welcome to Hippo Handmade!!

I put alot of love and care into my handmade items and kits so they deserve a special place of their very own, here at Hippo Handmade.

We offer:

Scrapbooking Kits from My Classes
Class & Design Samples * Mini Books * Altered Items * Scrapbook Layouts
Seasonal Handcrafted Items such as * Bottlebrush Christmas Trees *
PDF Tutorials and Class Instructions

All items in this shop are handmade by me, Jennifer Priest :)

+++++++++++++++++++++++++

Looking for supplies? Check out my other shop, Hydrangea Hippo at http://www.etsy.com/shop/hydrangeahippo

Visit our blog at http://hydrangeahippo.blogspot.com

Accepted payment methods

Paypal
Returns and exchanges
My goal is to make sure you are completely satisfied with your purchase. Crafting is fun and the items you purchase from me should be fun too! I will do my best to make sure you receive the best products I can offer.

If an item is damaged during shipping, please return the item to me at your shipping cost and a replacement will be sent if available. If a replacement is not available, a refund less Etsy, shipping, and Paypal fees will be issued within 30 days of purchase and/or the transaction will be canceled. Damaged items must be returned to me within 10 days of purchase to be eligible for refund or replacement.

If a kit is missing an item, please send me a message and I will send a replacement item at no additional cost as long as it is less than 1 oz and fits in a #9 envelope - subject to availability of replacement items. Replacement of other items will be negotiated privately via convo. I appreciate your taking the time to read through this policy :)
Payment
We accept payments in US funds only ;) Paypal payments are due immediately at the time of purchase. Money order payments must be received within 7 days of transaction.

International customers: Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

Please make money order payments as follows:

+++I accept United States Postal Service (USPS) Money Orders only.

+++Payment must be received within 7 days from the date of purchase.

+++If you are sending a money order, please note that in the NOTES at checkout so I can be on the lookout for your payment in the mail.

Thank you!
Shipping
I ship orders on Tuesday and Friday each week, usually within 5 business days of purchase.

I ship via the United States Postal Service. If the shipping amount is under $6 then the item will usually ship via First Class Mail. If the shipping amount is $6 or more, the item will usually ship via Priority Mail.

PDF Tutorials or Instructions are emailed to you within 24 business hours, excluding weekends.

Rush shipping is available - please contact me before purchase for the details. If you need the item by a certain date, please contact me before you make your purchase to let me know the date you need the item by so I can make sure I can deliver it that fast.

The USPS recently changed how they calculate Priority Mail shipping--it costs more for me to ship to the East Coast than to the West Coast (where I live). My shipping rates are calculated using an average of what my costs are each month to ship a particular item. If the actual shipping cost is at least $1.50 less than what you paid at checkout, I will refund that difference after the item ships. I do charge a little extra on some items for packaging but, for the most part, it is nominal. I want to make sure you get charged the right rate and make sure all shipping costs are covered at the same time. If you have any questions about this, please feel free to contact me anytime via convo.

++++INTERNATIONAL SHIPPING: Shipping costs are estimated on the item listings. If actual shipping is more than the amount paid, I will invoice you for the difference.

We ship items packaged as follows:

Stick Pins will come wrapped in a coffee sleeve to ensure they are safe during shipping.
Small items will be shipped in a shiny purple or blue envelope.
Medium sized items are shipped in a manila envelope or USPS Priority Mail Boxes and Envelopes.
Large Items and most kits are shipped via USPS Priority Mail Boxes and Envelopes.
Kits may also be shipped in 12x12 boxes or Pizza Style boxes

I do my best to recycle by reusing shipping materials as long as they still have a useful life.

If you are local to Southern California you can arrange for pickup -- please convo me beforehand.
Additional policies and FAQs
If you would like to contact me about sponsorships/donations, craft fairs, or cross-promotion opportunities please contact me through the email listed at http://hydrangeahippo.blogspot.com.

Thank you for shopping with Hydrangea Hippo!