jenniferyijewelry's Shop Policies
My studio is located in Brooklyn, NY in the United States. Jennifer Yi Jewelry is a one woman show. I handcraft each item you see in my shop. These are all original pieces unless otherwise noted. I regard my work as my one true passion other than my loving husband and daughter. I work on each order separately. There is no production line and the quality of each piece will reflect that whether it is $20 or $150,000+.
All items purchased will be shipped via Domestic USPS Priority Mail. All items come with confirmation #'s. If you woud like to purchase insurance please convo me and we will discuss the details of insuring any item, but it does need to be done from a separate listing. Any uninsured items are at the customer's risk, but USPS Priority Mail has been 100% reliable to date. If you have any pressing shipping issues that are not informed in advance (ie: mail boxes in apt. buildings houses w/o secure mailboxes, unavailable to pick up, please let me know).
I welcome international orders!
International buyers please convo me your location for shipping costs. Any taxes or customs costs are up to the buyer. I will calculate costs for you and make a listing customized for your country.
I will not send out any package unless it is registered mail or Priority International etc.
Paying the extra $6-$9 for shipping is advised as I put in a lot of hours to make a piece(s). It not only hurts you to lose a package in the mail, it hurts me. I treat every item as if it were the only piece I make. I take great care to make any item, please respect that I feel very strongly about making sure the item is safely sent.
You would not like it if you paid $3 USD and did not receive a $100 item. Therefore, I WILL NOT send out any parcel without verification or tracking #.
Shipping to ALL International Countries and Austria, Germany, France, UK, Ireland Japan etc. country specific with taxes and duties MUST be paid for by customer. Due to numerous sales outside of the US, unless you convo me with your country-- I WILL HAVE ALL RIGHTS TO CANCEL A SALE.
I cannot cover the cost of all my materials and labor and also pay for shipping costs to a foreign country. All my items cannot be found anywhere else and my prices do not allow for me to pay extra shipping costs because the buyer (you) did not inform me before purchase of your international location.
INSURANCE: 100% to date of all packages have all arrived safely. I will let you know via convo if any package becomes lost or (stolen). After any package is sent out it is absolutely out of my hands. There are no refunds on non-delivered or lost packages, since I provide confirmation #'s.
Please ask me about insurance. Most packages are not insured Priority Mail. This actually has worked out great. If you are at all concerned, please ask me to list a shipping price that includes insurance.
Shipping Custom Orders:
The prices for shipping high ticket items will be discussed on a client to client basis and will be sent out by the best shipping method chosen by me and the client. These orders will all have a private listing, so the shipping price will be calculated after the final design and metals/stones are chosen.
Thank you for choosing
Jennifer Yi Jewelry!
GOLDEN RULES OF CUSTOM ORDERS:
Due to the high fluctuations of gold and silver prices I will allow a 5 day period after estimates are given to list a custom listing. Otherwise, you cannot come to me a year later and expect the same prices originally estimated. I make SOLID pieces that are not hollowed out. Silver is now the cost of gold back in 2006 so please do not think that you will be receiving those prices as estimates. All pieces are made to order and I cannot at this time make samples for you in sterling silver. The costs for materials are very high.
ALL CUSTOM ORDERS HAVE A CURRENT WAIT PERIOD OF 2-4 MONTHS TO COMPLETE. PLEASE PLACE YOUR HOLDS ON CUSTOM ORDERS AS YOUR ORDERS WILL BE EXPEDITED AT THE TIME IT IS RECEIVED. THANK YOU FOR YOUR PATRONAGE AND LOYALTY! All regular orders (not custom or gold etc. work) will be sent out within the normal 2.5 week period excluding vacation time.
RINGS AND THINGS:
Once a custom ring or final custom design is settled upon, the ring or design cannot be changed or modified. I have to go through a lot of channels to finish a design.
I make every effort to take time to explain and send numerous emails and pictures so that there are no problems with any order.
*First Payment is 50% to 60% down depending on the order placed. The order must be paid for in FULL upon completion.
For orders that are separated into more than 2 payments: Depending on the time period that passes in between the full completion of the order and last payment:
✔*** An additional $25 USD will be added to the order total for each split payment if it is under $400 for the split payments. This is due to the numerous number of unpaid invoices that have to be managed and bills that need to be paid to run my studio monthly as well as insurance that your pieces will be kept safe in a vault for the specified period of time.
✖CHANGES TO CUSTOM ORDERS BEFORE START OF FABRICATION:
If you decide to change an order we settled upon, the charge is $50 to do another change which will be added to the final cost. This does not include any additional metal costs and or labor. It is just the time necessary to re do a custom made to order estimate.
❤ONE OF A KIND ITEMS: Once the sale of a One of a Kind piece is made, it cannot be returned, exchanged or refunded. Unless there is faulty make (which there is never as a piece is checked and checked obsessively for defects), there will be no refunds or exchanges. I make every effort to post many photos and dimensions as well as descriptions of the One of A kind work. It is your responsibility to make sure that the item is your size. Each item is made with the utmost care for excellence.
✤Buyers remorse for One Of a Kind Pieces is not tolerated.:(
I would rather you choose to custom make a piece than have a one of a kind item which is more than half off my custom order fees to list and send out, which is not exactly what you want. Complaints about fit will not be responded to as everything is specified in the listings. That is why I offer Custom Made to fit you exactly.
☆✿NO FEE FOR THE CONSULTATION PERIOD:
There are no fees for the consultation period. 4 estimates can be asked for without a surcharge for asking for values to be estimated in different metals and configurations, please be kind and really think before asking me to do all the different calculations and whether your BUDGET would even permit me to work so hard for you. The prices are all different on my for sale page, see what range fits your budget.
If I see fit, I generally make at least 8-10 configurations for you, so please be kind as my time is worth a lot to me and I do spend all day and all night w/o sleep thinking of each and everyone of you personally.:) It's my job 24/7. If you really press my buttons and ask me to go beyond what is normal to do in this situation, I will have to charge extra to cover the extra superhuman hours to get a custom order straight and perfect for you. I made these over a lot of time and experience, please understand that I have the experience and design expertise to make some aesthetic decisions that may be the best choice. Please refrain from whittling away at me by asking me to make something that is technically impossible to do, done. I will say NO.
Understand also that you won't ever get this kind of service anywhere. Detailed messages, process photos, handpicked stones, the whole nine yards.
Estimating Prices is the most difficult portion of my job and yours--
The "price" is the price. The more labor, the more you pay. The more gold, the more you pay etc. etc. LOL! :) Thanks for understanding.
I ask you to be respectful when convo-ing me your inquiry, and please do your research before asking for numerous over the top requests beyond the range I will be able to estimate for you as I do value the time I need to craft the pieces.
If you can't afford something in the shop, please do not ask for it to be made in brass. I do not construct in brass unless I have ready to wear items in my shop as it can taint the precious metals in my shop.
*Custom orders in brass are not available as it is not cost effective for the labor.
❤PLEASE DO YOUR RESEARCH:
*If a client is unable to look at previous work from my "sold" pages as well as the current photos on jenniferyijewelry.etsy.com and come to a determination of what they want exactly but then requires further mockup's or models that are not available or constructed, that charge is generally $50-$250 for a mockup of something that is custom created for show or as a model to be used as the final piece or made molds of. This is absent of the charge of the materials used.
If you have a really original thought, I may just make the model for free and present it. :) I like challenges even if I don't get paid for it. All original designs made in 3D are exclusively the rights of Jennifer Yi Jewelry.
*If a sale does not go through and you have pictures of the models, Jennifer Yi Jewelry reserves the right to pursue damages if the design is copied to 3D or on any other medium without consent.
❤NEW DESIGNS CUSTOM WORK TIMELINE:
*It sometimes takes 2 weeks or 6 months to 1 year to finalize a design. If you require a totally new design that is not offered in my shop, I will design, render and send the images to you.
*For other custom jobs (carved wax rings, fabrication, kinetic jewelry) each hour I charge upwards of $250hr to $750hr depending on the work I do for each client. Most clients are other jewelers who need fast turnaround and a huge markup on marketable and molded for production jewelry.
*All designs are private and exclusively and inclusively the rights of Jennifer Yi Jewelry. I can choose to reuse the final design and modify it as I wish. I hold all copyrights to all original jewelry and any infringements like using my pictures, or renderings to send to another jeweler would be an infringement of that right, and I do wish ill will on anyone who would be so unfortunately uncreative in mind to do such a thing.
*I do hold the rights to refuse a sale.
For my shop, I don't have a production line. I am me, myself and I.
Since this is an internet based sale, I like you to feel comfortable, but after final design and price is worked up and first payment received, I have to work up a new price every time a design is modified. All consultation hours are not considered when finalizing an estimate.
Furthermore, any inquiries asking for a custom made setting/ rings/broaches, necklaces/earrings/pendants bracelets beyond what is set as photos or described will be subject to added customization charge.
That said, these are very expensive for me to make and very time consuming. Every order I receive is very important to me and I want you to be happy with your finished piece. Any additional modifications to small or large order will be charged a flat $500 fee that does not include the additional costs of metals and labor. These charges will be extra. So be sure your size is correct and also your details.
*Gold is not free, solder is not free, my studio overhead is not free. I do not discount as it is not in my nature to do this and do sloppy work just to get paid.
❤NO MONEY IS BETTER THAN HAGGLING:
I'd rather not get paid or sell anything in order to keep making things. That is what I LOVE to do. So, my prices are solid and I try my best to accommodate everyone in a friendly and loving way. I am however a professional and this is my full time job, as well as a mother and a loving forever wife.
I do this work to create a love story and believe in love, let's keep it that way please. I hate to put my iron fist down.:( It's not fun to do.
If you buy a piece from me and want it upgraded I will do that happily, but don't expect it to be free or at cost. I know jeweler's who charge upwards of $50 to glue a plastic piece onto another plastic piece. If you know how to do this type of work and would like to tell me how to do my job, please go else where. It's NEVER a simple solder job. I don't tell you how to do your job, please refrain from telling me that my job is easy. It is not.
If I were a painter and I was charging for paper and pen, for thousands of dollars I can understand the eyebrow raise, but I am working with precious materials and every day is a hazard for me when I enter the studio. I price all of the work in my shop as fairly as I know how. To date, there have been numerous copies made of my pieces, but I am the only one that does the kind of work you see in my shop. It's hard to do. Easy to try to copy, but China still hasn't figured out how to make money on all of the labor! Ha! Ha! Ha!:)
Each piece is a masterpiece made exclusively for you.
Jennifer Yi Jewelry© 2004-2015 & BEYOND
ALL RIGHTS RESERVED
**If you are located in NY State, purchase is subject to 8.875% sales tax**
**International buyers, please note, that your shipping costs are different than those listed. This includes CANADA.*** If you ask me to send it to an unverified paypal address, unless this is explicit at the time of sale, I will cancel your sale.
**International buyers, please note, that your shipping costs are different than those listed. This includes CANADA.***
Refunds and Exchanges
❤CUSTOM ORDERS: There are no refunds/ exchanges on custom orders. Please take extra care to make sure the size of your custom rings are matched to the exact finger size you will be wearing it on. Each item unless specified is made upon checkout and payment. All time frames for work completion is specified on each page.
If there are glaring problems (within my discretion) I will take 30% of the final purchase price and refund you the rest. I make EVERY EFFORT to fully provide photos, measurements and price calculations for you so that there will be no problems.
I am not responsible for any item that is lost after posted. If any item is damaged in shipping, please convo me and I would be happy to repair the item.
❤ONE OF A KIND ITEMS: NO REFUNDS/EXCHANGES
Once the sale of a One of a Kind piece is made, it cannot be returned, exchanged or refunded. Unless there is faulty make (every piece is hand made and is checked for marketability, wearability and functionality), there will be no refunds or exchanges. I make every effort to post many photos and dimensions as well as descriptions of the One of A kind work. It is your responsibility to make sure that the item is your size. Each item is made with the utmost care for excellence. One of a Kinds are Art Fine Jewelry items.
Fit is entirely your responsibility before you purchase.
✤Buyers remorse for One Of a Kind Pieces is not tolerated.:(
I would rather you choose to custom make a piece than have a one of a kind item which is more than half off my custom order fees to list and send out, which is not exactly what you want. Complaints about fit will not be responded to as everything is specified in the listings. That is why I offer ❝Custom Made❞ to fit you exactly.
✥After 7 days upon delivery confirmation, I consider all sales final.✥
Any worn, or deliberately mutilated, mis shaped or man handled jewelry will not be considered.
Most items come with care information.
I am a fair and open person. I take pride in everything I do, so if there is a problem that you have, I will do everything in my power to fix that problem. I hope that your requests come with reason and fairness as well:)
Additional Policies and FAQs
I MAKE EVERY EFFORT TO GUARANTEE YOUR STATED RING SIZE. IF YOU NEED A PLASTIC SIZER, PLEASE ASK. I WILL SEND IT TO YOU AT THE COST OF SHIPPING $5.50
Ring sizing is extra. I will do this for free if and only I made a mistake. I don't calculate ring sizing possibilities onto my final prices for rings. Please don't force me to raise my prices unnecessarily.
Pieces that need upkeep, or is damaged can be repaired at a cost decided upon when client contacts Jennifer Yi Jewelry for repairs or additional services. Some jewelry may be refused repair on a case to case basis. Subject to evaluation.
ALL SERVICES HEREIN ARE SUBJECT TO CHANGE WITHOUT NOTICE UPON THE DISCRETION OF Jennifer Yi Jewelry©.
Jennifer Yi Jewelry©
Last Updated September 16, 2014