Reviews
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cajiow1 on Feb 14, 2023
5 out of 5 starsLovely pattern, not started yet but looking forward to starting
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Kim on Feb 2, 2023
5 out of 5 starsI'm yet to sew this but I'm so excited the guide looks so clear and the seller was so kind and helpful with questions I asked!
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Natasha on Jan 6, 2023
5 out of 5 starsBeautiful pattern, well set out and explained and can’t wait to start!
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Hayley on Dec 19, 2022
5 out of 5 starsBeautiful pattern, super instructions only half way through but absolutely loving it
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About jennyblairkits
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About us
Shop members
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Jenny
Owner
Jenny creates modern embroidery kits and designs inspired by where she comes from (rural Scotland) and what she loves (nature and colour!).
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Payment
Shipping
Items will be sent within 1-3 working days (mon - fri) of payment being received.
>> POSTAGE DETAILS:
All items are sent from Scotland, UK via The UK Royal Mail Postal Service.
UK customers - the postage uses Royal Mail first class service.
If an 'express - signed for' service is preferred please select the UPGRADE OPTION at the checkout and the extra for this service will be added to your bill.
Europe and International customers - The Standard postage option uses the standard Royal International mails service which DOES NOT INCLUDE TRACKING. If you wish tracking information you must select the UPGRADE OPTION at the checkout and the extra for this service will be added to your bill.
***STANDARD SHIPPING TIMES***
-- UK Orders are sent via first class and take approx 1-3 business days to arrive in the UK
-- Europe and International Orders are sent via international standard service and take approx 7- 14 working days to arrive, but can take up to 21 working days.
>> Please allow 10 working days after the expected arrival date for parcels in the UK, and 29 days after the expected date of arrival for international addresses before considering your item lost. This is based on the guidance of the Royal Mail Postal Service and will allow for any postal delays to be rectified. <<
>> POSTAGE ISSUES:
Proof of postage is always obtained and can be sent to you.
>> CUSTOMS & IMPORT TAXES:
All items are sent from the UK.
Buyers are responsible for any customs and import taxes that may occur.
It is the responsibility of the buyer to be familiar with the regulations and charges of their country and make their purchase/s accordingly.
We cannot be held responsible for any delays that may occur due to customs.
Additional policies and FAQs
** WHILE THE UK ROYAL MAIL SERVICE HAS GIVEN NO INDICATION OR GUIDELINES OF ANY PROBLEMS SO FAR , IN VIEW OF THE CONTINUOUS CHANGES CREATED BY CORONAVIRUS THIS SHOP RECOMMENDS OPTING FOR THE UPGRADRED TRACKED SHIPPING SERVICE FOR ALL EU AND INTERNATIONAL CUSTOMERS ** However this decision remains yours to make and therefore the safety of your parcel is solely your responsibility. (18/03/20) **
>>XMAS SHIPPING:
Postage dates are provided in the shop banner, which will state the dates and different parts of the world when an order of an item is recommended to be bought in order to be sent and received in time for xmas . These dates are based on the dates given by Royal Mail Postal Service.
** PLEASE NOTE>>>>>> These dates are NOT guaranteed.
Delays may occur with the postal system during the xmas period, and we cannot guarantee that your item will arrive in time for xmas .We cannot be held responsible for any items that have been bought and dispatched before or on these dates which are not received by Xmas.
Privacy
The only data collected is what we need to fulfil your orders, answer your inquiries and requests,and meet our record keeping obligations. We will never sell your data.
When you place an order we receive the following information through etsy:
-name
-address
-email address
This information remains solely stored in our etsy account for record keeping purposes and is password secured.
More information
Frequently asked questions
Gift wrapping and packaging
Every kit you receive is gift wrapped in tissue paper with care before being posted in a card mailer or parcel box. I am happy to say there is NO PLASTIC used in the products used for posting.
Sending the kit as a gift?
Let us know in the message to seller, so we can add your own personal message.
There will be no receipt included with the parcel, however please be aware that it is law to declare a parcel contents and it's value when sending it out with the EU. This is written on a sticker on the outside of the parcel.
Warning
Some of the kits contain a sharp needle, please be careful when opening the kit packaging.
All children will require adult supervision.
Tracking information for my parcel?
If you wish tracking information for your order you need to select the upgrade option at the checkout where you will be provided this service at an added charge. All parcels (both domestic and international) are posted out using the very reliable standard Royal mail service which DOES NOT INCLUDE TRACKING.
International Shipping
Please note International shipping cannot be guaranteed to arrive within a certain time. The Royal Mail Guide gives an estimated time of 7-14 working days for a parcel to arrive, but also states to allow up to 21 working days to arrive.
If you wish your parcel to arrive quicker please select the upgrade tracking option at the checkout.
My kit has not arrived yet!
Your patience is really appreciated!
Please allow up to 10 working days for those in the UK for your kit to arrive.
Please allow up to 29 working days for all those living out with the UK.
This will allow for any delay to be rectified.
If you still have not received the kit in this time then please get in touch.
Xmas shipping times
The recommended last dates for placing your orders in time for arrival by xmas are displayed in the shop banner. These dates are taken from the Royal Mail Postal Guide however no 100% guarantee can be given before the 'big day' and it is advised to place an order as early as possible.