jennylouvintage's Shop Policies
Thanks for stopping by. Here is an outline of our shop policies. Just to make buying our treasures that much easier.
We are based on the Central Coast in Sydney NSW Australia.
All our items come from a smoke free, pet free home. (unless you count the fish in fish tank or the rabbit that lives outside). However we have no idea where they lived before they found there way here or what lifestyle they enjoyed, so can't always guarantee that they have always been this or that way.
We only accept PayPal and now Direct Checkout on Etsy, from buyers in Australia and outside of Australia. Australian Banking doesn't take cheques from other countries, international money orders end up costing both you and me money, and cash in the mail can be unsafe. Australian buyers, convo me for other options. I'm happy to convert $US prices to $AUS if you want to pay via bank deposit or money order. You will still need to buy the item through Etsy the normal way so I know the sale is genuine.
I also accept Credit card payments through Etsy's direct checkout for both International and Australian Customers.
You do not need a PayPal Account to pay for your items through PayPal: You can choose the Pay Pal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit Card or Debit Card WITHOUT having to sign up for a PayPal account.
Packages will be sent when payments have cleared.
Please contact me if there are problems with payment, it happens to the best of us.
In the event of non-payment, I'll convo you to double check everything is OK and work out a date to pay buy, and relist the item if not paid for. If I don't hear anything from you, I'll consider negative feedback but I'd like to try and resolve it first.
We use recycled packaging wherever possible unless it will mean damage to an item, then carefully selected new packaging will be used. There's no additional cost to you for new packaging materials.
We ship using Australia Post, at an airmail rate. Australia Post have discontinued an economy air rate, and a very slow sea mail is available if you really want it. If you need something super fast let me know- as there is no tracking or insurance included with regular International Air Mail, if you would like added insurance, express delivery,registered delivery, or Tracking, please convo me for a shipping quote before purchasing. (Overseas buyers please note there is an extra charge for this.) (Australian buyers please note, as parcels are sent standard mail, tracking and registered post will cost extra.) Please convo me before checkout if you would like any of these options.
I ship to your Etsy address. (Please make sure your address is clear and that overseas sellers fill out the right details e.g your correct state abbreviation!). So it goes to your address.
As items are shipped from Australia, they can take a little longer to arrive, up to two weeks. Customs can delay packages by up to 6 weeks, this does not happen often but can happen. I try and post as soon as possible but larger items might be delayed until I can get to the Post Office (a few days at most).
Refunds and Exchanges
Not happy with your item once it arrives?.
We do our best to describe items as well as we can. Most of our items are vintage and have been around the block a bit so there should be some expectation that things aren't pristine or new.
In the event you are really not satisfied, let us know and we'll see what we can do. Generally however, we don't do refunds or returns, so please buy carefully.
Additional Policies and FAQs
Thanks good luck - and Happy buying!
Please feel free to convo me with any questions.
Check out my other shop http://www.etsy.com/shop/jennylouandpatsytoo for great knitted items that include tea cosies/cozies, jumpers, hats, scarves etc.
Last Updated November 25, 2014