JennyNDesign

Face Masks are FINAL sales and cannot be returned or exchanged.

Customized and/or Discounted items are FINAL sales and not eligible for return or exchange!

Made to Order bags can be returned or exchanged within THREE (3) days of its delivery for refund less shipping fees I paid to ship the bag to you. See below for details for return.

Shipping charges are covered both ways by customer. Item must be shipped in a hard box (preferably the original box and packaging) with insurance and delivery confirmation to ensure a safe delivery. The delivery confirmation number must be sent to me within THREE (3) days of its delivery date, and be in the exact condition it was received in order for me to accept the return and proceed with a refund. If the bag is found to be used and not resalable, it will be returned to the customer upon the customer's expense.


All bags are meticulously inspected while I make them and before shipment; please message me the day of delivery if you find any issues when you receive the bag so that I may make things right for you.


PLEASE NOTE BEFORE PURCHASE:

- Dimensions:
Read dimensions carefully to ensure the product works for you.

- Color:
Note that colors vary from monitor to monitor settings and this is the nature of buying from an online business. If you would like a leather or fabric swatch, message me for details.

- Leather Types:
All my leather bags are made with premium full-grain (aniline and semi-aniline) and some top-grain genuine cowskin leather, typically used in high-end upholstery. Do note that because these leathers are minimally processed leathers (they are not corrected), they retain the beautiful natural markings in the cow hide before tanning like branding, scars, bite marks, fat wrinkles, etc. While I try to place these natural markings on the back, bottom, and discrete places around the bag, I do not throw away all of these parts unless they compromise the structural integrity of the bag because I believe in minimizing waste and using the entire animal. These "blemishes" add character to each bag and also is the signature to a leather lover that it's high-quality genuine leather!

Payment is due in full at time of order. Order cancellations are accepted within 48 hours of purchase unless order has been shipped. If order has been fulfilled and shipped, please see REFUND POLICY below.

Texas residents will be charged 8.25% sales tax.

Made-to-order items ship within 3 weeks (sometimes earlier!). Please see shipping delivery times for total time before the bag reaches you.

Items are shipped to your Etsy address.

US ORDERS
All bags ship INSURED via USPS Priority with delivery confirmation. Delivery time takes 1-3 business days.

INTERNATIONAL ORDERS
All bags ship INSURED via USPS Priority International with delivery confirmation. Delivery time takes 7-14 business days.


NOTE:
I am not responsible for import taxes and duties that may incur for international orders. All international orders are marked "Merchandise" and will not be marked as "Gift" as this is illegal for my business.

Please check your customs policies to ensure safe delivery.

HOLDS
I do not place holds on any of my items.


LOCAL PICK-UP (Dallas, TX)
Because I do not have a storefront, I do not offer local pickup. However, I do ship FREE!


WHOLESALE & CONSIGNMENT
I do not wholesale or consign.


QUESTIONS
Please message me with any questions or concerns. I'll be happy to answer them!


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