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Shop policies

Last updated on March 28, 2011
Welcome to Jenny Rose! Here you will find handmade items with individually designed details and creativity!

Enjoy handmade 100% soy candles in delicious and beautiful scents! These candles are reported to be the "smelliest ones ever!" =)

Each set of cards I sell is given individual attention and is originally designed with a theme in mind. Here you are able to enjoy one unique card after another in any of the card sets you choose!

If you have any questions regarding my policies, please send me a message!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
  • Check
Returns and exchanges
If you are not satisfied with your purchase, LET ME KNOW! I would like to know what your concerns are, and do what I can to address them. I am willing to exchange the item with the following stipulations: I must receive the package in its original, unused condition, no later than 14 days from the date of shipment. Shipping charges will not be refunded. Customers will be responsible for return shipment. I am not responsible for lost or damaged items, so if you would like the item insured, please message me about pricing. Many of my items are one of a kind, and unfortunately unreplaceable if damaged. However, please contact me if your items arrive damaged, we may be able to come up with alternatives.

Also note, there are NO returns on personalized or special request items.
At this time I accept Paypal, money order or personal check as the payment options. Items will be shipped only after I have received payment.

PLEASE NOTE: you do NOT need a Paypal account to pay by CREDIT CARD. When you check out, click the pay by Paypal option & you will be forwarded to a secure page that gives you the option (on the left hand side) to pay using your debit or credit card.

You must pay for your order within 3 days of ordering as is stated in Etsy’s policy. If payment is not received, your order will be cancelled and the item(s) relisted.
All orders are shipped within 2 business days of payment via USPS. I will ship to the address provided to me by Paypal Checkout when I receive payment. If you want your item shipped somewhere other than your billing address, please leave me a note. My shipping costs reflect both postage and packaging costs I incur.
Additional policies and FAQs
Please remember to practice safety when burning candles. DO not leave candles unattended near flammable items, young children or pets. Votives are meant to burn in snugly fit votive holders which can be found in local stores. This will ensure the maximun burn time for the candle. ENJOY!