WhimsyJems

Handmade Accessories and Custom Jewelry

Eugene, Oregon

WhimsyJems is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

WhimsyJems is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 2, 2014

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Returns will be dealt with on a case by case bases following these guidelines.

Since you are not seeing and trying on the jewelry in person,it is understandable that you may buy something and it does not fit properly,or be the wrong color for you,or any other reason.So you may exchange or get store credit for the amount you paid,not including shipping,up to 2 weeks after receiving the item (3 weeks max).
You are responsible to pay return shipping.

~Damages~
Please keep in mind that most artisan jewelry is delicate,and some pieces are sturdier than others.If you have a question about the durability of the item you are interested in you may message me,many of my designs I started making years ago and so have a pretty good idea of how sturdy they are.Also the chains and earrings made with the thicker wire tend to be more durable but depending on how many times I wrapped wire around something,items made with more delicate wire may be pretty sturdy.I strive to make all my items as high quality as possible,even if delicate.
If you get an item,and it breaks 30 days after purchase and you feel it was no fault of your own,I will repair it free of charge depending on how it was broken and to what extent.Or you can exchange or get store credit,no refunds.
If it is broken considerably or I need to replace materials,I may charge a fee.I may not be able to replace all materials that the item was made with originally.If it is broken after the 30 days,we will work something out.

If you lose an earring,I may be able to replace it for the price of the single earring depending on whether I have the materials needed.For example,I may not be able to make a replacement for a one of a kind pair.
Payment
I accept PayPal,credit and debit cards, and etsy gift cards.
Never used PayPal before?Here is a helpful link~
http://help.etsy.com/app/answers/detail/a_id/245/
Shipping
~Regular Shipping~
All US items are shipped through First Class mail.If you would like to upgrade,you can pay for the additional shipping method of your choice.
I usually send your package within 1-3 days,unless it's a made to order item.It usually takes between 2-7 days for you to receive your order.If you have any questions,need rush shipping,or have any other requests,feel free to send me a message.(You may be charged the fees for additional shipping services if it is a substantial amount more than the shipping price stated on the item.If you have already paid for your order,I can invoice you through paypal.)

~International Shipping~
I usually ship packages First Class International.If you want a different shipping method,please contact me to find out the rate.The other ways are normally about ten times as much as First Class.Registered Mail isn't quite as expensive,though,about $6 more than First Class,if you would like to upgrade to that.
Customers are responsible for any and all customs fees or charges.
Please note,shipping time for international can range from 1-8 weeks.In my experience it's usually 10-14 days,but it depends on where.If you still haven't gotten your order within 6-8 weeks,contact me and I will see what I can do.

~Tracking,Insurance and Other Shipping Methods~
I use tracking and delivery confirmation for all items.
Most orders over $40 or a large piece,I send Priority Mail with delivery confirmation.If you are wanting to buy quite a few things,I can fit a lot into a small flat rate box,so let me know so I can reduce shipping prices more.I do have reduced prices on my shipping for if you buy another item,but if you wanted to get more than 5 or 6 items you'd end up paying too much for shipping and I don't want that. :) So you can let me know ahead of time,or I can refund the excess,or just send you a pair of earrings worth the extra.
As for my higher priced items,I use Priority Mail or First Class with insurance,just to be safe.If I am using insurance,I will have stated that in the item description.

~~~Packaging~~~
I make sure to package everything securely.Most items are shipped using bubble mailers.I usually put items in a little paper gift box or a fabric bag,and then in some bubble wrap if needed.I sometimes make the boxes and bags myself.

~~~Problems With Mailing:Lost,Damaged, or Delayed~~~
Usually mail gets there safe and sound,but here is what happens in case it doesn't.
Since I now use tracking on all packages,I am able to see if a package gets lost and contact the shipping company.I normally check to see if the package was delivered,but if I forgot to,and yours was not delivered,and it says so on the USPS website,please contact me.I will do everything I can to track the package down.(I had this happen once).
If it was completely lost and an item under $20,and I can make another,I will ship you a new one.If it's one of a kind,I will give you a coupon code to my shop to help make up for it.
If it was more expensive,or a one of a kind item,I usually have insurance on it,and you can either choose a new item,or get a refund.
I try to package everything well,so there are no damages.
If I made a mistake in the shipping costs and you have to pay postage on arrival,I do apologize.If it was a substantial amount,please contact me and I will give you a coupon code.
Additional policies and FAQs
~Metal Allergies and Special Earwires~
I usually use gold or silver plated earwires,which most people are fine with.I say what type of earwires I use in every item description.
I can put earrings on sterling silver or 14kt gold filled earwires upon request.
There is an additional fee for it,though.Below are the prices.
~Sterling silver~ $1.50 a pair.
~ 14kt Gold filled~ $2.50 a pair.
There may be a few more days wait before I can ship your order out if you need these kind of earwires,though.I normally only keep a few precious metal earwires on hand because of the prices,and may have to reorder for you if I'm out.Please message me before buying so I can adjust price or I can invoice you through paypal if you end up buying and forget to message me first.
I offer clip-ons at no additional charge.
If you are interested in some kind of fancy earwires,such as leverbacks,or with a design on it,please message me. :)

The wire I use for most of my designs is made in the US and I find it's one of the better quality ones.I've been working with this brand of wire for over five years.If it is not plain copper,it has a copper base and is specially color coated with either silver or gold color.
It is tarnish resistant but if it starts to tarnish,you can take a damp washcloth and clean it (don't use a silver polishing cloth or cleaner,though).
I can get silver plated wire for a fairly decent price and that is normally available for most made to order designs with a $2-$5 extra fee as it does cost more than the regular wire.
Sterling silver and 14kt gold filled wire are also available for custom design but tend to drive the price up twice as much as the normal one.If you are interested,send me a message and I can give you a price quote.

~Custom Orders~
Custom orders are welcome,but can sometimes take longer due to ordering materials,or whether I've worked with the design before that you want me to make,etc.When you order a custom piece I will need to know the date you will need it finished by,so that I can say "Yes,I can finish it by then",or "No,I can't finish it by then".
And then take into account the time of me receiving the payment,and then however long it takes to ship your order to where you are.Ordering two to three weeks before you need it is recommended for a custom item,maybe more internationally,and depending on the item.If it is an design I have made many of such as the Branch earrings or hoops that you would like another color of,ordering 1 1/2 weeks before you need it should be plenty.

Payments for custom orders are usually 50%-100%,depending on the item.If it is a design I haven't done before,you may be charged more for time.An item such as the Branch design I can make without a deposit.
Most of my shop policies are flexible,and please don't hesitate to ask me about making a custom order in less time than what I stated.

~Wholesale and Consignment~
I used to do wholesale and consignment in my town,but due to it being small,there weren't very many places and I decided to mostly stick to etsy.If you are interested in wholesale or consignment,I might consider it,depending on what designs you want and the markup.Some of what I have on here is not priced at retail at the moment,since some designs take so much time.