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::: G E N E R A L I N F O R M A T I O N :::
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PROCESSING TIME: Our regular processing time is 1-3 business days (this does not include weekend days or holidays). 1-3 business days is the time it will take to produce your product and does not including the time it will take to ship the product to you. Please note: This processing time increases to 3-5 business days during holiday seasons.

SHIPPING TIME: Please see descriptions below (under "Shipping Methods") for suggested ways to have your package sent to you. You will choose your shipping method upon checkout. We strongly recommend you choose USPS Priority shipping (US customers) and USPS International Priority Mail Express shipping (International customers).

"PRIORITY SHIPPING": Choosing Priority shipping upon checkout does not mean Jerk Like Mama expedites the processing time of your items; it is the type of shipping offered by the United States Post Office.

"MISSING DELIVERED PACKAGES": If your package states it has been delivered, but you have not received it, please contact your local post office and make an inquiry. We cannot refund or resend items that have been marked "delivered" by the USPS. (See: The "Lost Package Help" section for detailed information)

"MARKED AS A GIFT": Selecting this option upon checkout means that we will not include an invoice in the package (we do not include invoices in any packages). It does not mean that we gift wrap your purchase.

"RECEIPT REQUIRED?" To cut down on environmental waste, we do not include receipts in any of our packages. If you require a receipt, you may print a copy any time from your Etsy receipts by going to You>Purchases and Reviews>Receipt.

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::: S H I P P I N G ME T H O D S :::
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WHICH SHIPPING METHOD OF SHIPPING SHOULD I CHOOSE?
This simple guide may help in making your decision upon check out.


US CUSTOMERS:

FIRST CLASS SHIPPING: Scheduled to arrive 2-5 days after scheduled product processing time. Delivery date is dependent on the shipping locale from Massachusetts. ** PLEASE NOTE: ** First class shipping does not include insurance. In the event your package is lost or damaged, you will be unable to file a claim with the USPS to recoup the money from the price of the product and/or shipping.

PRIORITY SHIPPING: (Highly Recommended)
Your package can arrive 1-3 days after Gusto's scheduled product processing time (not guaranteed by USPS). Delivery date is dependent on the shipping locale from Massachusetts. Priority shipping includes insurance up to $50 (you may request to purchase additional insurance before your package is sent and if your order's purchase total is over $50) Priority postage and Priority Mail Express also includes free online tracking. These methods of shipping are highly recommended. For more information on Priority Mail, please visit the USPS website at: https://www.usps.com/ship/priority-mail.htm



To see all of the USPS's basic shipping information on one page, go to:
https://www.usps.com/ship/mail-shipping-services.htm

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INTERNATIONAL CUSTOMERS:

PLEASE NOTE! The USPS no longer returns undeliverable international mail. If your package is undeliverable, you will lose your purchase and shipping costs, so please make sure your mailing address is 100% correct and you are able to receive packages from the USA.

Items "marked as a gift" on your Jerk Like MamaEtsy order will not contain a Jerk Like Mamainvoice, but will still mean that the recipient may have to pay for receiving the items in customs since the items will not be gifts directly from Gusto Spice.

FIRST CLASS INTERNATIONAL SHIPPING: Scheduled to arrive 10 days to 3 weeks after product processing time, depending on your location from the United States and customs. Items sent first class international do not include insurance and there is no recourse if for some reason your package becomes lost or damaged.

For more information on First Class International Shipping, please visit the USPS website at:
https://www.usps.com/international/first-class-mail-international.htm


INTERNATIONAL PRIORITY SHIPPING: (Highly recommended)

CANADA, AUSTRALIA, SWEDEN, NORWAY, FRANCE, BELGIUM, GERMANY: Scheduled to arrive 6-10 business days after processing time, depending on your location from the US and customs. International priority shipping includes tracking but it does *NOT* include insurance. Insurance may be purchased by sending us a "convo" before placing your order. We will bill you via Paypal before processing your order. This method of shipping is highly recommended. If your package is lost or damaged during transit, we will have to file a claim for you but there is a chance you will be able to recover your purchase price.

For more information on International Priority Shipping with Insurance, please visit the USPS website at:
https://www.usps.com/international/priority-mail-international.htm

GREAT BRITAIN & NORTHERN IRELAND: Scheduled to arrive 6-10 business days after processing time, depending on your location from the US and customs. International priority shipping includes tracking but it does not include insurance and it is *NOT* offered by the USPS. Limited indemnity coverage is provided. Please visit USPS.com for information on limited indemnity coverage.


PRIORITY MAIL EXPRESS INTERNATIONAL(PMEI): (Highly recommended)
Your order will be sent from Gusto within 2 business days of product purchase with this shipping method. Package scheduled to arrive 3-5 days after shipping. Includes up to $200 for loss or damage and money back guarantee to select destinations.

For more information on PMEI, please visit the USPS website at: https://www.usps.com/international/priority-mail-express-international.htm


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:::LOST PACKAGE HELP:::
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LOST PACKAGE (United States): If your package has not arrived in a reasonable amount of time and your tracking information states that your package has been delivered, there are a few options you can try that may help you locate your package:

- Call your local post office to make sure they are not holding the package for you.
- Ask your neighbors. Once in a while the postman may accidentally deliver your package to a neighbor.
- Check your back door or porch. Sometimes the postman may leave a package in the back of the home to prevent theft.
- If you live in an apartment complex and share a large mailbox with other tenants, check your “postal locker.” The postal locker is the large locked box at the bottom of the mailboxes. The postman should leave a key for you to unlock your postal locker when you receive a package. If they do not, contact your local post office immediately.

If these options do not help you locate your package, please contact the USPS at: 1-800-275-8777

Please have your tracking number ready to give to customer service. You may file a claim if you purchased Priority or Priority Mail Express postage. You cannot file a claim for first class postage.

US customers may also file a claim for lost Priority packages online at: https://www.usps.com/help/claims.htm

"MISSING DELIVERED PACKAGES": If your package states it has been delivered, but you have not received it, please contact your local post office an make an inquiry. We cannot refund or resend items that have been marked "delivered" by the USPS.

We are not affiliated with the USPS and cannot guarantee shipping times or delivery of products by the USPS.

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LOST PACKAGE (International):
We are not responsible for loss or theft of international packages.

If your package has not arrived in a reasonable amount of time and your tracking information states that your package has been delivered, there are a few options you can try that may help you locate your package:

Call your local post to make sure they are not holding the package for you.
Ask your neighbors. Once in a while the postman may accidentally deliver your package to a neighbor.
Check your back door or porch. Sometimes the postman may leave a package in the back of the home to prevent theft.

If these methods do not work, please let us know so we can file a claim for you (only the sender of US packages can file the claim), but please note, we can only file a claim if you purchased Priority Mail Express International (PMEI).

First class international postage does not come with a way to file with the USPS in case of a delivery problem. If your package is lost or delayed, there may not be anything you can do to recoup your monies.

We are not affiliated with the USPS and cannot guarantee shipping times or delivery of products by the USPS.