jessicahogarth's Shop Policies
Hello and welcome to my shop! Here you will find a quirky range of stationery goods, interior textiles, phone covers and wallpaper, all designed by me and manufactured to a high standard in the UK. Hope you like them!
Please feel free to email me at info [!at] jessicahogarth.com or send me a message on here if you have any enquiries before making a purchase.
I accept payment by Paypal, credit card and also accept Etsy gift cards.
It is not necessary to have a Paypal account to pay via the Paypal method.
Items will not be shipped until I receive notification of the payment being successfully made.
All items in this shop are physical products and will be required to be shipped to you. I will ship all items within the times stipulated on each individual listing. You will be notified if, in extreme circumstances, I am unable to fulfil this time scale, and a refund can be made immediately if requested.
All products for sale on the shop are available to ship worldwide. Please note that when sending to foreign countries, customs fees or import duties may apply. It is the responsibility of you, the customer, to pay these fees.
Items in the UK are either shipped with first class royal mail or via a courier (courier used if you order wallpaper).
Royal Mail shipping guidelines state that 15 working days must have passed before an item is considered lost. If you haven't received your item within 15 working days, I will send a replacement package.
If you want to ensure the item is sent via a method that offers a tracked service, please email me and I can advise on any additional costs that may occur.
PLEASE NOTE: wallpaper are sent via tracked services automatically, with delivery taking place the next working day following shipment.
EUROPEAN AND INTERNATIONAL ORDERS
For orders placed outside the UK, the item(s) will not be tracked unless you ask it/them to be, which will require you to request a custom order so the relevant postage costs can be added on.
I will endeavour to respond to all custom order requests within 24 hours, usually a lot less.
Please send me a message and I will give you a delivery quote to have the item tracked.
For standard delivery, items are sent via airmail, whilst this is a cost effective service, delivery is not guaranteed. If an item does go missing in the post, I will send a replacement.
*Please note that for European orders sent by airmail, 20 working days must have passed before an item is considered lost, and 25 working days must have passed for orders outside of Europe, before I am able to send a replacement.
Refunds and Exchanges
If you decide you no longer want an item you have purchased, you are able to return it within 30 days of the date of purchase. If they are still in brand new condition (as they have been posted out to you) then a refund can be made. Please note that any shipping costs are not refundable.
You must notify me via a conversation of your intentions if you wish to send an item back.
If the item you received is damaged, or somehow unsatisfactory, please get in touch with a photo of what is at issue. Any damaged goods supplied by me will be replaced.
If your item does not arrive at all, I will send a replacement. Please read the delivery policy above for information of UK/airmail standard delivery times.
It is the buyers responsibility to ensure the correct delivery address is provided at time of purchase. Items cannot be posted again if the item is delivered to the wrong place due to the customers account information being incorrect.
Please note that the colour of a product may vary between computer or tablet screens, and any slight variation in colour is not considered to make the item damaged or faulty.
Additional Policies and FAQs
I work full time on my business, both selling the range of products you see on here, and also producing artwork for a number of international companies. All artwork on every single product in this shop is copyright Jessica Hogarth, and must not be copied under any circumstances.
All of my goods are manufactured in the UK.
I sell my goods on a wholesale basis. Please get in touch regarding trade orders.
Thank you very much for shopping with me!
St Hilda's Business Centre
Email: info [!at] jessicahogarth.com
JESSICA HOGARTH DESIGNS IS VAT REGISTERED WITH THE NUMBER: 184520312
Last Updated December 9, 2015