jessitaylor

*i will accept returns or exchanges within 14 days of purchase, as long as the item is still in its original condition. shipping costs are the responsibility of the buyer.

*i don't make things to break! let me know if something happens to your jewelry (within reasonable circumstances...), and i can probably fix it.

*if you would like to pay with a check or money order, please note that your item will ship out only after it has cleared the bank; this usually takes around six business days from when i deposit your check. nothing personal!

*i ship jewelry out several times a week, so your package will go out pretty quick. ready-to-ship jewels will go out immediately, and if your item is made to order, it will be on its way within 14 days.

*i will send your package to the etsy address that you pick at checkout, so make sure that's where you want it to go!

*i ship usps first class... and everything over the value of $100 will be automatically insured within the u.s.

*international mail will be sent first-class. if for any reason you're worried about the safety of your jewelry, let me know and i can ship your parcel registered mail, this is $18 and well worth the peace of mind!
*also: many countries exact customs fees; i'm afraid i am not responsible for them! i simply do my best to ensure that your jewelry gets to you safely and quickly on my end.

*i will mail your jewelry in a box and envelope that are both made from recycled fibers, and are in turn recycle-able; it would be awesome if you would either reuse this packaging, or put it in the recycling bin. yesss!

*if you would like expedited shipping or any other extra services, just drop me a line and i'll adjust your order.

♥ Frequently Asked Queries and their Answers! ♥

Q: can you please make me a deelybob?
A: i'm very sorry, but i don't take custom orders :)

Q: your shop is empty, how do i buy some jewels?
A: the jewels are first-come, first-soft-served! butterscotch sauce is optional. if there's something you're on the lookout for, or you just want to keep an eye on the fruits of the factory, i invite you to keep an eye on my flickr page. i always post an update there first to give you a heads-up before i release the goods into the wild!

Q: i saw a group of trinkets on flickr that you said you were going to list today, where are they?!
A: it's possible that i'm listing them right now! i upload each piece individually, so that i can tinker with its details and get it just right.
and... the other possibility is that some or all of them have sold, yikes! you can always take a look by clicking the "sales" near the top of the page.

Q: i missed XYZ! will you ever make another?
A: time will tell! aw man, i'm sorry to be so infuriating... of course, a lot of the stones i work with and many of the pieces i make are simply one-of-a-kind, but! the elves do take note of things that y'all especially like, and i try to make jewels accordingly when i can. :)

thanks a million times over for being such lovely folks!! i am the luckiest gal in the galaxy that you're interested in the mysterious tinkerings of the factory, and i'm ever grateful that you are here. love and blisters ~ xo, j