Refunds and exchanges will be considered depending on the situation. In case you have a problem, please contact me immediately by Etsy conversation, and we will find a fair solution. If you decide you want to return an item, please be aware that you are responsible for shipping charges to get it back to me for an exchange or refund.
Custom orders are not refundable.

Jessica Nielsen Designs accepts all major credit cards: Visa, MasterCard, Discover, and American Express as well Etsy Gift Cards through Etsy Direct Checkout. You may also make payment via PayPal. Payments are processed in U.S. dollars.

New to Etsy? Need help with making a purchase? http://www.etsy.com/help/article/339

MICHIGAN RESIDENTS
A 6% sales tax will be charged to your order total including shipping and handling.

INTERNATIONAL CUSTOMERS
Your order may be subject to customs fees, taxes or tariffs imposed by your home country. Payment of these fees is the responsibility of the buyer. The purchase value of your order will be declared in order to pass through customs. Packages that are not accompanied by a proper U.S. Customs declaration form and an invoice may be subject to seizure, forfeiture or return to sender. It is unlawful to mark packages as a gift or declare a lesser value. Please take this into consideration when placing your order with Jessica Nielsen Designs.

SHIPPING WITHIN THE USA
I ship all orders via USPS First Class Mail or USPS Priority Mail, depending on the item/s. Shipment is sent within 3-5 business days of receiving payment, unless the item is labeled "made to order." All "made to order" items will ship within two weeks of the date of purchase.

SHIPPING INTERNATIONAL
Orders will ship first class international mail.
Estimated delivery time 2-4 weeks*.

*This is an estimate only and will vary by destination, time of year and customs.

Express Mail and insurance may be purchased for an additional charge.

Jessica Nielsen Designs retains all copyrights on images.
Copyrights are not transferable with sale.