We would like you to know that offering high-quality products to you is a priority. We also feel customer service is an important part of every sale. If you are unhappy with a product for any reason, please let us know so we can discuss options.
We will be happy to answer any questions you might have! Please feel free to convo via Etsy Conversation. We will get back to you within 24 hours (Mon-Fri during business hours, excludes weekends & holidays).
Accepted payment methods
Returns and exchanges
NO RETURNS are accepted at this time. Please choose your items carefully and read the full description provided prior to purchase. We will be happy to answer any questions you might have about an item.
*You do not need to sign up for a Paypal account to make credit card payments through Paypal
*Paypal E-Check payment (non-credit card payment) must be cleared before we can ship an in-stock item or begin production of a custom order.
*Please double-check your shipping address during checkout! We are not responsible for errors in shipping due to incorrect shipping addresses. If your address is incorrect, please send a convo on Etsy immediately with the correct information.
If the item needs to be created, we can discuss with you the length of time required before you purchase.
All items are shipped from Canada via Canada Post, unless otherwise arranged.
Shipping includes tracking.
- - - - - Canada - - - - -
Packages within Canada are estimated to take 5-10 business days for delivery.
- - - -- United States - - - - -
Packages shipped to the USA via Canada Post have an estimated shipping time of 7-12 business days. However, on the rare occasion packages can be delayed a few days at customs.
* Please know that we cannot guarantee any of the above mentioned delivery dates on behalf of Canada Post, nor can we be held responsible for any delays by them.
*Duties, Taxes & Customs Charges
Canadian residents will be charged sales tax required for their province. Residents of Ontario, Newfoundland and Labrador, New Brunswick, Nova Scotia and Prince Edward Island will be charged HST, as required by law.
Please be aware of your country's import restrictions and understand that buyers are responsible for any and all import duties, taxes/customs charges that may be incurred in your country. Customs policies vary widely from country to country. Please refer to your local customs agency for more information about applicable charges that may be imposed by local law on incoming international shipments. We have no control over these charges and legally we must disclose the value of your item when we ship in the customs documentation. If you are in a hurry to receive your purchase we recommend ordering early to allow for transport and customs in your country.
Additional policies and FAQs
Please keep in mind that every single piece is entirely handmade from start to finish. Therefore each creation will be unique with slight variations from piece to piece (nonetheless, they will be very much alike!).
Please take into account that the actual color of product may vary slightly from photos due to lighting, quality of photos, and your monitor calibration settings.
Unless otherwise noted, all images, designs, and contents are designs of
©Jewel Feathers. We ask that you respect our intellectual property and do not copy or reproduce our designs. We thank you for your understanding and cooperation!