jewelrycraftstudio's Shop Policies
Thank you for shopping with me!!!
I want you to be completely satisfied with your purchase.
I love what I do and am dedicated to doing everything in my power to give you a smooth online shopping experience. Feel free to email me at any time and I'll respond as soon as possible.
If you're a bride, I want you to know how much I appreciate you choosing my jewelry for your special day. ♥ Not sure about a particular piece for your bridal party? Feel free to order one as a sample!
Credit cards, Paypal, bank drafts, etsy gift card... transfers accepted
*** We charge 6% sales tax for order shipped to Georgia address.
All items are made to order and shipped it out within 1-3days (mon-fri) after payment is cleared.
TRACKING / CONFIRMATION
All items will be shipped First Class mail (delivery confirmation included for US customers) in a bubble mailer for protection. You can access tracking numder through etsy invoice's shipment notification email. Signature Confirmation is added to larger orders (less chance of stolen packages)
I ship USPS First Class. If you would like Priority or Insured Mail, please contact me and I can send you an updated invoice. Any customs fees, taxes, or tariffs that may by incurred at the time of delivery are at the discretion of individual countries and are payable by the buyer.
***First class international air mail takes about usually 7-20 business days to arrive as we experienced. However, it could take a little longer sometimes. We cannot control the delivery time and post office does not guarantee the delivery time.
NO TRACKING NUMBER.
INSURANCE OPTION -add on
If you are interested in adding insurance to your package to protect against loss or damage, please convo me prior to placing your order to arrange this. Your package without insurance option will not be replaced or refunded in case of loss or damage in shipment. Thus, I strongly recommend that you add insurance to your package.
-insurance cost: $3.25
Expedited shipping is available for an additional fee. Please contact me for expedited shipping options and rates.
I ship to your address in your Etsy accounts. Please check your shipping address and send me a correct(official) shipping address. Without a correct shipping address, I can't send your order to you.
If your purchase is a gift, and you would like it sent to another address, please leave me a note at checkout. All items are packaged suitable for gift giving. I can also include a small card with your message (send the "message to seller" section)
All jewelry is shipped beautifully packaged in gift boxes finished with a satin bow, ready to give as gifts or treat yourself!
Refunds and Exchanges
I want all my customers to be happy with their purchases.
If for any reason you are not satisfied, I will give store credit or refund except shipping cost, PayPal or credit card fees, and Etsy fee. If you are not 100% satisfied with your jewelry, please give me convo within 2 days of delivery confirmation and return/exchange the item within 7 days of delivery confirmation: unworn, unwashed, unaltered, with the original condition and original box/package, etc... When you return an item, please include a copy of invoice.
Customer is responsible for the return shipping fee, PayPal or credit card fees, and Etsy fee. Shipping fees cannot be reimbursed.
I will refund to your PayPal or your credit card.
No returns are accepted on personalized jewelry.
Additional Policies and FAQs
If you have any special requests, such as wanting something longer, shorter, in a different metal or color, or if you have a piece in mind that you'd like me to create for you, please feel free to contact me!
Atlanta, Georgia, USA
Last Updated September 4, 2014