JewelryByRusticCharm

If for whatever reason you are unsatisfied with your purchase, please give us a chance to rectify the situation for you before giving us negative feedback.

We offer a 30 day return policy from the date of purchase. Items must be returned in original packaging and in the same condition that it was sent. Shipping fees are non-refundable. No exchanges.

Please don't hesitate to let us know if you have any questions, we are here to help.

Thanks again for visiting our shop!

If paying by eCheck, your order will be shipped as soon as it clears. This can take up to 5-7 business days.

We will do our very best to ship next day to our customers, however please allow 2-3 days for packaging and shipping in case of unforeseen delays.

We are not responsible for any additional taxes, charges or fees you may encounter at customs. We will provide a tracking number for local express shipments only.

Please note that international shipping, especially around busy times of the year can take 2-4 weeks to arrive and in some cases even longer depending on delays at the boarder or post office.

Please let us know if you still have not received your package after 4 weeks.
You may chose Express Shipping at checkout if you prefer, but again we can not guarantee an exact delivery date.

In order to cut down on your shipping cost, we will usually package more than one item together, unless you specify differently in the comments to seller section before checkout. Also let us know if you would like an item gift wrapped.