JewelryToolBox

RETURN FOR ANY REASON but contact for Return Authorization Number.
***A minimum charge of $5 is deducted for any returned purchases which were given free shipping.

It's also okay to change your mind! You can always return items for any reason if you follow these return policies. Returns are accepted in the original quantity purchased only. I do not accept "forced returns." Forced returns are those without a Return Authorization Number.

Once I receive the item in original condition and original lot size I will refund what you paid for the item itself LESS
- $1 fee for each bulk chain that was cut to your ordered length.
- the cost I incurred in shipping your items to you or
$5 if your order was shipped to you free of any shipping charge (whichever is greater)
- 15% restocking fee may be charged.

Contact me for a Return Authorization Number and return instructions within 5 days of the delivery date of your order. Once I receive your items I will gladly refund the purchase price of the item itself (not the shipping). I may also deduct any additional fees as noted above and any additional costs I incurred in shipping the item to you.

DEFECTIVE OR INCORRECT ITEMS
If I have made an error (gasp!) or if I inadvertantly sent you a defective item, I will correct it. I will do so at no cost to you and I will ensure the situation is resolved quickly and with the least hassle possible. All you have to do is write to me via The Etsy convo system. Leaving a negative review without communication to me will not have the same effect.

*Downloadable items are not returnable.

I accept all of the major credit cards and PayPal.

STANDARD SHIPPING is with USPS first class mail or Parcel Select with delivery confirmation. Packages go out the next business day or sooner.

I can never guarantee arrival dates. If you need your package by a certain deadline I STRONGLY recommend you use the Priority Mail upgrade. Select that option in your cart before checkout. I find these travel the quickest and are more certain to arrive within the USPS expected dates. These are also not guaranteed however.

Please ensure your address is correct. I do not refund shipping on orders returned to me by the carrier due to an erroneous address entered on your order. This often happens when someone moves or when they enter an incorrect or incomplete address. I have paid to ship the order to the address you asked and I cannot receive a refund on that.

If you are worried about delays in transit contact me to help you with tracking it.

Shipments showing delivered by USPS are considered to be delivered to you. Contact your mail carrier right away if you don't find the package. Otherwise missing packages require filing of a mail theft report. Track your incoming packages so you know when they are as scanned arrived. This limits theft or misplacement of your orders.

I insure all orders. By purchasing you agree to comply with my requirements of claims for loss or damage. Orders shipped via Priority Mail are insured by USPS with their insurance claims policies. Otherwise, I follow Etsy shipping insurance guidelines. These are found at http://www.shipsurance.com/etsy/terms. Basically, claims for lost packages require 20 days (+14 days during the current Covid crisis) for domestic shipments and 40 days (+14 days during the current Covid crisis) for international shipments. Claims must be filed within 120 days from the date of shipment.

In the case of a domestic package showing as delivered but you do not have it then please provide the claim number of your Theft of Mail report.

INTERNATIONAL

Due to international shipping delays I will request confirmation of your understanding of the shipping and insurance policy before I ship your order. I will ask for this via the Etsy message system.

See above paragraph for iinsurance on shipments outside of the US.

Shipping outside the USA is by First Class International. Tracking is not available for all international packages from the USA and shipping can take weeks. I may refuse shipping to any countries for which insurance is unavailable to me.

The buyer is responsible for import fees such as duties, taxes, and customs clearance fees. I will only partially refund the If the order is returned due to the non-payment of these fees. I will deduct shipping and a restocking fee of 20%.

For more information see https://help.etsy.com/hc/en-us/articles/115015691007

I require a minimum purchase amount of $50 in product (not including shipping) to ship outside of the US.

EU buyers can return an item within 14 days after receipt of the item. You (the buyer) are responsible for the shipping. Refunds are issued after I receive the item in its original condition. I strongly recommend you track your returned item.

Lead Free & Cadmium Free Pewter
Many of the pewter items in my shop are labeled in this way in the listings. It means there is less than 100 parts per million of lead and less than 75 parts per million of cadmium according to the data I am given by my supplier.

I do not provide any certifications that I receive from my suppliers. If you need those certification you will need to buy from the manufacturer directly or get your own testing done. There are reliable testing kits that are relatively inexpensive.

Nothing in my shop is intended for children under the age of 14 years.