Please take a few minutes to read this section on my shop's policies... Learn how I protect myself from financial loss, as well as services that I offer for your benefit :)
Accepted payment methods
Returns and exchanges
I don't offer a "buyers remorse" policy, but I also don't want you to regret your purchase; should you feel you purchased in error for whatever personal reasons you may cancel your order for a full, 100% refund *only to the exact form of original payment* + not including reimbursement of shipping charges if any were incurred and ONLY within 3 days from the date you ordered. However, one caveat that changes that would be if we've collaborated for countless hours on a design--if I've agreed to purchase supplies on your behalf sooner than usual and I've ordered supplies paying for them out of pocket and you change your mind or cancel, I completely respect that things come up in peoples lives that force change whether warranted or wanted, but I *cannot* be held responsible to reimburse you for monies that I personally have already spent out of pocket to purchase materials to get started making your jewelry with the 'implied intent of your behalf'...*plus*, there's the countless hours of research and design time I've spent on those custom orders out there! I would not be able to seek materials costs reimbursement from my wholesale distributors; that is not a typical wholesale company offering.
Therefore, any order cancellation decisions that are made after 3+ days from the order date will be subject to a 20% re-stocking fee, and will likely also take up to 30 days for full reimbursement of your money to completely transfer and/or fund back into your account. Please also take into account that your refund is also subject to the rules, protocols and regulations of your own personal financial institution as well.
I hope you're able to understand that in the event that this happens, I can *never* fully recover my 'out of pocket expenses' for work completed to date or your project or when I start work on a job....it is a risk taken at the mercy of an artist just longing to do the work she loves to do :) I hope you'd agree that this sounds fair and equitable--as much as can be possible--for both parties involved :)
Thank you in advance for your full cooperation and support 💖
⚠️ *With regards to shipping .....
Please be advised that in life, there exist, although very rarely, certain random environmental incidents or acts of Mother Nature that can and *do* occur; this disrupts our transportation systems! Please do try to understand that these are things that are completely out of my control and I therefore cannot be held responsible for them being the cause of any shipping delays.‼️