Jeweltown

Lovely handmade jewelry for your lovers and yourself

825 Sales

Jeweltown

Lovely handmade jewelry for your lovers and yourself

825 Sales On Etsy since 2014

4.5 out of 5 stars
(96)
Shop owner

Clara

Contact

Announcement   ♡ Simple, unique, quality handmade jewelry for everybody
♡ Free gift message available upon request
♡ Every item comes in a cute gift box

Announcement
Last updated on Jun 12, 2016

♡ Simple, unique, quality handmade jewelry for everybody
♡ Free gift message available upon request
♡ Every item comes in a cute gift box

Clara

Contact shop owner

Clara

View all 157 items

Reviews

Average item review
4.5 out of 5 stars
(96)
Beverly

Beverly on Jul 11, 2016

3 out of 5 stars

Very cute but the color changed.

Clara

Clara responded on Jul 12, 2016

Hello, we are using supreme material for all items. Every gold/ silver item may be tarnished when they face water, sweat, chemical environments except high priced 100% pure gold/ silver items, this is not just our problem, but common problem. As long as you avoid these environments, they will last incredibly long, thank you.

View all 96 reviews

Shop policies

Last updated on September 19, 2015
✰ Hello, thank you so much for visiting Jeweltown! This is one of our on line shop in Etsy, we've sold more than 100,000 items to all over the world for many years, have great reputation, we always appreciate all royal customers in the world.

✰ You will find unique fabulous items in my shop!

✰ If you have further questions or custom order, contact me any time!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
✰ We accept Paypal, credit card, debit card

✰ International customers are responsible for any customs charges that are levied by your country's custom office, but most of countries don't charge taxes for less than $200, but you need to double check it to your local custom
Shipping
✰ We need 1-3 days to ship out your item as all items are handmade

✰ If you don't choose expedited or express shipping at check out, it will take 7-14 business days(holidays, weekend are not included) to your mail box w/ tracking number like your other regular mails

✰ Our standard air mail shipping w/o tracking number is very safe way to get the item at cheap price, we have a contract with Canada post to prevent buying fraud, item will be returned to us if something wrong with the address. If we don't get any return, that means it was delivered to the address successfully.
Every regular air mail has its own internal reference number, so our regular air mail can be a good affordable shipping option

✰ You can choose upgrade shipping at check out, these options come with a tracking number

✰ If your item is returned to us because of wrong address, you should pay for the re shipping

✰ We are not responsible for any lost package that is caused by wrong address, so it is very important for you to give me a correct shipping address, make sure that 99% not receiving issue is caused because customers gave me a wrong address.
Refunds and Exchanges
✰ Refunds and exchange are available within 7 days of receiving your purchase.

✰ Earrings are exception and non-exchangeable nor refundable due to the hygienic matter.

✰ We don't accept return for custom item, initial item

✰ If you like to exchange the item for wrong size, you should pay for round shipping to Canada + parts + labor

✰ Items should be sent in unused condition and in original packaging

✰ We would appreciate if you provide me with reason of refund/exchange if possible
Additional policies and FAQs
✰ FAQ ✰

We always appreciate 99% awesome buyers in all over the world, we will try our best to provide best handmade items for you, some of these FAQ's are the rest 1% scammers

1. I haven't receive the item yet, where is it now?

✰ We ship your item with regular air mail w/o tracking number unless you choose shipping upgrade options when you check out, but don't worry, we have a special contract with a post office, your package(including international package) is supposed to return to me if something is wrong with the address or recipient. As long as you gave us a correct shipping address, you will 100% receive it safely. We really appreciate your patience.

2. Why there is no tracking number?

✰ If you don't choose shipping upgrade option, your package will go to your mail box directly w/o tracking number, if you need to track it, buy a shipping upgrade option when you check out.

3. It's been 14 days since I ordered, but not received yet, why?

✰ We need 1-3 business days to ship out the item as all items are handmade.
It will take another 7-14 BUSINESS DAYS to US and Canada, 2-5 weeks to other countries NOT calendar days. But this is just typical time line. Sometimes your package can take longer than this time line due to local weather or other reasons.
Whatever shipping option you choose, we don't guarantee the delivery date as it is beyond our control once I ship out.
Some bad people(only a very small minority of people) ask us refund when package doesn't arrive by the time they choose. These people don't even return the package when they get it later. We are not a post office, sometimes your package may be delayed, you should be patient. This is recent new type of buying fraud. The information of these people will go to our scammer DB immediately.

4. I receive the package safely, but you didn't give me a tracking number, I think I can lie to you to get another item or refund, can I?

✰ No, you cannot, shame on you! Some bad people think non tracking package can just evaporate, and they think they can abuse this. Actually some do. They just lie to us they didn't receive the item to get refund or get another item. But remember this is why we have a special contract with a post office to prevent these people and crime.
What we like to suggest these people is just working extra 1 hour. The price range of my item is normally around $20, this is not a huge deal, don't sell your soul just for a few bucks! work extra one hour! this is a fraud and crime!
DO NOT EVEN TRY, we can figure out if you lie or not with over 10 year experience. Your information will go to our scammer DB immediately.
Fortunately, 99% of our customers are really good and patient, we really appreciate them :)

5. I gave you a wrong shipping address, so I haven't receive the item, but anyway it is true I haven't received the item whatever reason it is, so I just like to hide my mistake, and lie to you to get the item or refund, can I?

✰ We are supposed to ship the item to the address buyer give us. If item goes to somewhere else by your mistake, it is your responsibility. 99% not receiving issue is because buyer gave us a wrong address. Remember that's your responsibility!

6. I didn't mean to defraud you, but I need the item by tomorrow, but not arrived yet, can I ask refund now? If I don't get a refund right now, I will post a bad review

✰ Be good, it is just childish threatening, delivery time is beyond our control once we ship out, you should be patient and you must return your package first to get refund. As soon as we receive your return, we will refund your money right away. If you cannot be patient, we strongly recommend you to buy the item in your local market.
We are doing our best to provide best customer service, but we are also very strict to scammer as well, your information will go to our scammer DB

7. Some bad people damage the package on purpose to get another item or get refund after they got safely, every item come in a custom made packaging to protect the item, DO NOT try to lie to us, your information will go to our scammer DB immediately.

8. Do you sell pendant or chain separately?

✰ No, we don't sell parts separately

9. My item is tarnished, why?

✰ That's because you put then in water. Please, make sure that every gold/ silver items may be tarnished if you put them in sweat, water, chemical contamination except 100% pure gold/ silver items
Some people misconcept gold filled/ sterling silver will never be tarnished, but this is not true
Usually, gold filled/ sterling silver items are more tarnish resistant than gold plated/ silver plated, but this doesn't mean they will not be tarnished.
We are using the best quality material for every item, but if you throw them in theses environments, they may be tarnished.
However, as long as you avoid sweat, water, chemical contamination, even gold/ silver plated items will last very long without any problem