Shop policies

Last updated on February 4, 2011

We are happy to be able to bring you a direct window into the jill rosenwald studio process. Every season we experiment with shape, pattern and color. These experiments, become the prototypes for our work in future collections or design for other mediums, such as textiles or paper.

We put a great deal of love into all of our handmade things and have done so for many years. We know that thousands of people around the world enjoy using our pottery in their homes, and have told us time and again what a joy it is to have something so beautiful that they can use every day.

Good luck unearthing a find, as many of these pieces will never be reproduced!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

I accept refunds/exchanges only if what I have sold you is broken, or quite different from what you saw in the picture. Every piece is handmade in our studio and minor variations should be expected.

Please note: I don't accept unauthorized returns under any circumstances.

Payment

I accept payments via Paypal. You can pay with a credit card or checking account through Paypal even if you do not have a Paypal account. Please pay for your item once your Etsy transaction is complete. If payment has not been received in 24 hours the transaction will be reported and reversed.

I also accept cashiers checks and money orders, however Paypal is so easy why would anyone bother.

MA SALES TAX:
Orders shipped to Massachussettes are subject to MA sales tax.

Shipping

I ship via UPS.

If I ship your item and it is returned to me due to no one there to sign for package, it's your responsibility to pay me for re-shipment.

Also, I can not ship internationally at this time.

jillrosenwald