Custom Knits by Jill

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Shop policies

Last updated on May 9, 2022

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I love making unique scarves and hand made knits for you! I hope you love them too!

Accepted payment methods

Returns and exchanges
If you are unhappy with what you receive, I will issue a full refund as soon as I receive the item back. I will not be responsible for return shipping.
If the item you receive is damaged, I will issue a full refund and pay return shipping.
I'm sorry, but I cannot accept returns on custom orders.
Please send me an email or convo if you have any more questions, I would love to talk with you!
It would make me totally happy if you could pay for your purchases within three days of submitting your order. Thanks!
Currently I am only accepting paypal and money orders.
I do not accept International Money Orders.
I will send out your items as soon as paypal goes through. Thank you in advance for being timely with your payments!

International Shipping - Please be aware that you may incur customs charges when purchasing items from another country; I cannot be responsible for any customs charges that may occur, and I cannot accept returns due to custom fees. Thanks for being understanding and informed!

If for some reason I overcharge you on shipping by a substantial amount, I will notify you and issue a refund through paypal.

I ship to the PayPal address on file with PayPal. Please make sure your PayPal shipping address and email are both current so that your package will not be lost and you will get shipping notifications to a current email address. I use Paypal's automated multiple shipping for all shipments, not the Etsy address.
Additional policies and FAQs
Custom orders are definitely accepted! I love making things especially for you, and I am always up for a challenge! Please send me an email or a convo if you have any more questions, I'd love to talk with you!