I always do what I can to make sure my customer is happy, within reason. I will not accommodate a refund if you simply change your mind about the purchase you've made--this is unfair to me. If you have other issues with your item, please communicate with me about it. I am very glad to oblige, and I care about you having something you are happy with.

I will offer a refund if I have taken longer than the time stated in my policies (three weeks) to furnish your order. These are rare circumstances, but it can happen.

CANCELLATION POLICY: I always do what I can to make sure my customer is happy, within reason. I will not accommodate a refund if you simply change your mind about the purchase you've made--this is unfair to me. If you have other issues with your item, please communicate with me about it. I am very glad to oblige, and I care about you having something you are happy with.

SHIPPING TIME:
Shipping may take as little as two days or as much three weeks. If you need an item by a certain date, please send me a message through Etsy and I'll let you know if I'll be able to ship by then. Why three weeks? Some statues are made to order, and I want to allow for unexpected surprises, such as defects showing up in the finished product. When this happens, I may have to start over. I always make more than what is ordered just in case there are defects, but sometimes an entire batch is ruined! Ceramic can be an unpredictable material.

Once your item is shipped, you will receive a shipping notification. From then, shipping takes 2-5 business days within the contiguous United States.

EXPEDITED SHIPPING:
NOPE! It costs anywhere from $30 to over $100 just to guarantee 1-3 shipping days vs. 2-5. It isn't worth it.

INTERNATIONAL SHIPPING (OUTSIDE THE U.S.A.):
Shipping time to destinations outside the U.S. depends on your home country's postal system, which I have no knowledge of. In some instances, I can offer an estimate based on data from past shipments to your home country, but can't make any guarantee.

It is your responsibility to be informed about and pay any customs fees that may be charged in your home country. It is unfeasible for me to know the current customs rate for every country in the world. It may be wise to research this before placing an order, as some countries charge significant fees.

COLOR:
I get a number of inquiries about color, but have never had a complaint yet from anyone who has received their Jizo. The camera I use to photograph the Jizo, the lighting, and the color calibration of your computer screen all affect the color you see here in my listings.

FOOD SAFE?
Yes, all my materials are food safe

GIFTING?

I do not ship with receipts unless requested.

A card with info about Jizo, similar to what you see in each listing, is included--but not guaranteed--with each order. I make that disclaimer in case I run out on a shipping day. If you communicate with me about wanting this card, I will ensure that you get it. I include one per order (rather than per statue). If you order multiple statues and would like one per statue, let me know. If you'd like more than one per statue, I may charge extra.

I don't gift wrap, but for an added charge I will wrap the box so that the shipping label affixes to the wrapping paper (most likely plain brown paper). This leaves your box unmarked so that you can reuse it for gifting. They are attractive, simple, 4"x4"x4" white cardboard boxes.

COMMISSIONS / CUSTOM ORDERS:
I don't make different sizes, but have been able to accommodate other variations in the past. There are typically additional costs associated with making an item to your specifications, so expect a higher price tag. If I decide to take a commission, I will ask for some payment up front and the remainder at shipping time.

WHOLESALE:
Contact me directly with wholesale inquiries

CONSIGNMENT:
No