Mudhound Studio Mixed Media + Inspirational Textiles

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Lisa Jurist

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Lisa Jurist


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Shop policies

Last updated on September 28, 2015
Welcome to my etsy shoppe and thanks for visiting! I appreciate your business and want to make your shopping experience a positive one! Please convo me with any questions or comments you may have and I'll get right back to you. thanks!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are dissatisfied with your item(s), please contact me and we will find a solution that works for both of us. Please convo me with any concerns or questions about a product or your order. I am not responsible for items that get lost or damaged in the mail. Please contact me if youths to insure your purchase before I ship to you. You are responsible for paying for insurance.I do not refund initial or return shipping costs.
Prompt payment is expected. Payment will be accepted through via paypal or credit cards. If you do not have a paypal account you can pay at the paypal site with your credit card.

HOLDS AND RESERVES: Unless communicated otherwise, I will reserve an item for 3 days starting with the first day of the reserve. If the item is not purchased in 3 days and I have not heard from you, the item will be returned to stock so that others may purchase it.
Please note: On January 27, 2013 the USPS is increasing postage costs...specifically on small international packages..Please know that I will continue to reimburse any overpaid shipping charges in excess of $1.00. To read more:

Items are sent by first class mail and are sent within 3 to 5 business days of receiving your order. I do not ship on Saturdays.

All international orders are sent to the address on your etsy invoice. Please make sure the address you have on file is correct. If you want me to use a different address, please convo me or include a note on your etsy invoice. I have received orders with wrong addresses that the paypal shipping system has detected as erroneous however, I am not responsible if the address provided is not correct so please make sure that your mailing address is correct.

I will mark your invoice shipped when it is mailed. You are welcome to convo me for the tracking number. If you do not receive your package within a few days after it has been mailed please check with your local post office to see if they have your package as sometimes they will not leave a parcel at an unattended residence. I have no control over the delivery decisions of the post office. However, if not delivered, the post office will hold your parcel for 15 days after which it will be deemed unclaimed and will be returned to me. At this point it will be the customer's responsibility to pay for the additional postage to resend the parcel.

INTERNATIONAL SHIPPING -I ship internationally. I do not have individual countries listed however, I will refund any overpaid international shipping in excess of $1.00 since each country is not listed. First Class shipping overseas is the most economical but there is no way to track packages. International Priority Shipping, which I have used, is much more expensive, but does offer more services. Please convo me for a quote to your destination.

INTERNATIONAL CUSTOMERS: I am currently using etsy labels for international first class. This system uses your actual etsy invoice total for customs declaration. If this is a problem or you need me to adjust please convo me.

If you would like to purchase insurance or upgraded shipping please contact me first or send me a note with your order and I will invoice you for the appropriate amount.
Additional policies and FAQs
My artwork and supplies come from a pet free zone and a non-smoking home.

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