joedero's Shop Policies
Alright people...... shop policies!
Right off the bat, I just want to say that I'm really really laid back. If you have any questions about something that I don't cover in this section or if you have a special request that may go outside the guidelines below just send me a message and we can try to work something out.
As of right now the only thing that I'm accepting is PayPal. so far it's been working out great and I haven't had any problems with it. At the same time I realize that not everyone uses PayPal and it's not the easiest thing in the world to set up. I wouldn't want to take away from all of you impulse shoppers... i know all of my stuff is extremely moving and some of you might just NEED to have it NOW.
Now that Veruca Salt is happy.... those of you that are not using PayPal and would still like to order. Please just let me know, I'm sure that we could work something out. Even if you want to trade me a birthday cake and a bike for a painting... I'm sure i'll have to give Etsy their cut of like, some frosting and and handlebar grip, but we'll make sure that everyone is paid and happy.
Normally I'm very very fast at shipping. I don't have everything pre boxed up, everything is actually still hanging on my walls. But i don't have a very high volume right now so I can focus all my energy on getting your order out. I hand pack everything myself, with a few extras thrown in. Normally i just ship USPS and go with whatever is cheapest.... if you are order a larger painting, i may go with someone else, normally i can get a better deal with someone else on items over 5lbs. Again if you have any special request or question just ask.
Refunds and Exchanges
I am always more then willing to work with you to either fix any issue that has come up or just refund your money if that is what you wish. I haven't run into an issue yet, but i know how it is, sometime things that you see online just start to look different in your head before they arrive at your door. Just let me know what the issue is and i will do what i can to help you over the internet, or if need be i'll pay the postage to have you mail it back and i can fix anything that has come up.
A little disclaimer. The one thing that i will not change is the image. I think that goes without saying. If you receive a painting and you're thinking, "wow this is the most amazing thing that I've ever seen! but i really wish that the guy in the front had blue hair"....... I'm not going to paint the guys hair blue for you. Everything that is on the surface of the painting is there for a reason. I'm not going to sand down bumps, or pluck of brush hairs....... or my hair.
But if you have a question about how to hang it or frame it or signatures, background info, preservation.... anything like that just let me know.
Additional Policies and FAQs
Most of my work right now is unframed. The painting either have sides that have been painting flat white, flat black, or have just been left messy with awesome drips running down them. If you would like your painting framed, let me know. It would help if you let me know that you would like if framed before your initial purchase so that i can adjust the price to include the frame. Keep in mind that i will be hand making the entire frame so this will delay shipping a bit. If you have already purchased a painting and would like it framed after the fact, just let me know and i can create another Etsy listing just for your frame and you can just purchase them individually.
Last Updated February 3, 2011