joeireedhats is taking a short break
Anonymous on Nov 26, 20115 out of 5 stars
Hat was a perfect addition to my Hallowedding! Thanks.
Anonymous on May 20, 20115 out of 5 stars
Thank you thank you! Perfect for my Kentucky Derby party!
Anonymous on Apr 28, 20115 out of 5 stars
Yet another beautiful hat! Fit for a Princess....or watching the Royal Wedding. Thanks!!!
Anonymous on Mar 14, 20115 out of 5 stars
The quality and craftmanship of this hat is remarkable and the attention to detail is outstanding. I will definitely be buying more from joeireedhats in the future!!! Love it!
Anonymous on Mar 8, 20115 out of 5 stars
The most gorgeous mini top hat in the world! Oh my goodness...it is perfect!!!! I love, love, love it!
Anonymous on Feb 13, 20115 out of 5 stars
My wife loves this hat. You did an amazing job, and it looks beautiful on her. Thank you for working through your morning sickness to get this to me before Valentine's Day!
Anonymous on Jan 20, 20115 out of 5 stars
Excellent experience! Joei was amazing. She did a wonderful job matching my hat to my dress for my big 40th birthday bash. Everyone loved it! Thank you so much!
Anonymous on Jan 19, 20115 out of 5 stars
Wore this for my Irene Adler Halloween costume, and it was perfect, thank you!
We love to get pictures from our customers in our hats! You can email me at joeireedhats -at- gmail.com. You can also add me on Myspace: myspace.com/joeireed
You can also add me on Facebook:
Check out our blog at joeireedhats.livejournal.com for interesting photoshoots involving our hats, information on new designs, and available options for custom orders.
CUSTOM ORDERS: We are always happy to receive your requests for custom orders! We take Alchemy requests, or just send us a message. See the "Additional Information" section below for more details.
Please keep in mind that we work with felt and feathers, both natural products, and colors will vary somewhat from batch to batch. Felt may have some naturally lighter or darker fibers in it, and feathers will have some color variation and possibly some iridescence. All our items are handmade, so there may be some slight variation between items.
Accepted payment methods
Returns and exchanges
EXCEPTIONS: For extremely unusual custom orders (uncommon color combinations, etc.) and for very customized bridal veils, we will only accept items for return or exchange if there is a problem in construction, or if we feel that we will be able to resell the hat. We go through an extensive design approval process with customers for custom orders, so there should be no surprises in what you receive. But again, we'll do whatever is possible to make sure that you are happy with your purchase, and that our hats will be in homes where they are loved and cherished.
PLEASE NOTE that we ONLY issue refunds by Paypal. If you paid by check or money order, we still will only send refunds via Paypal. You will need to register with them in order to receive your funds. They will send you an email that will guide you through the process.
PLEASE be sure your Etsy shipping address matches the one you have listed in Paypal! You can change your address in Paypal under your profile while you are checking out!
RUSH ORDERS: If you need your hat in an extremely short timeframe (less than a week) we may be able to expedite your order but we will assess a rush fee, which is $20 for birdcage veils and $10 for all other hats. You also will be required to pay for the additional shipping charges of overnight or two-day delivery. If you place an order for a made-to-order item and want it overnighted by THE NEXT DAY, you are asking for SAME DAY fabrication. We may be able to accommodate your request, but in this case we will charge DOUBLE for your item as the rush fee, and you will also have to upgrade your shipping to overnight. We can send you a separate Paypal invoice for such charges.
U.S. SHIPPING: We ship via USPS Priority Mail for $5 unless you specify otherwise. Priority Mail is not tracked or insured, but the post office does now include delivery confirmation with priority mail. Priority Mail takes around 2-3 days although this is not guaranteed. Recently we've had Priority Mail take FIVE days to arrive, so please plan accordingly. If, say, your wedding day is in less than a week, we strongly urge you to avoid disappointment and upgrade to Express Mail, which is guaranteed two-day delivery and costs around $25. If you would like insurance for your hat in shipping by US Priority Mail, please let us know before you purchase and we will add it to your shipping. The cost depends on the price of the hat but is usually less than $2. Please note that UPS has recently raised their rates a great deal, so in some cases it may be less expensive to use USPS Express Mail instead.
***If your Paypal address does not match your Etsy mailing address, please send us a message and let us know which is your correct mailing address. We will not ship your order if we are unsure of your correct address.***
INTERNATIONAL SHIPPING: We are happy to ship anywhere! Email us BEFORE you purchase and we can update the listing to include shipping specifically to your country, so you will have the right total at checkout. Usually we do NOT ship internationally via US Postal Service regular mail, because this can be unreliable and this can take several weeks to arrive. We prefer to ship by USPS International Priority Mail, which takes around 6-10 days (although this is not guaranteed). You can confirm rates from the US to your country at usps.com, and we can quote you a shipping rate before you purchase. Here is a link to the US Postal Service's page for international priority shipping rates:
HAT PACKAGING: Rest assured that we take extreme care in packing your hat for shipping to you. These are our babies and we give them only the best treatment! We pad out the veils with tissue paper to make sure they are not crushed, we carefully wrap the entire hat and its feathers in ample padding, and we cover the package in cellophane wrap to protect from any potential water damage. Please note that hat veils, particularly birdcage veils, are nonetheless unavoidably somewhat constrained during packaging. We suggest that you let your hat sit on a stand after you unwrap it to allow the veil to hang to its full extension and restore itself to its intended fullness.
SHIPPING TO ALTERNATE OR GIFT ADDRESSES: If you pay using Paypal, it is Etsy's policy that sellers ship to the same address listed in Paypal. You can update your Paypal address, or add a new address to use just for that transaction, while you are completing your purchase with Paypal. If you hit a snag, let us know and we'll help you out!
Additional policies and FAQs
CUSTOM ORDERS: Some of our hat listings offer options (such as button or veil color choices, attachment methods or detatchable veils). If you'd like one of these options, please place a note with your order - there is a spot on your purchase page to do this. If you'd like some kind of modification to one of our listings, we're happy to accommodate you whenever possible. Send us a message letting us know what you'd like and we'll make sure we have appropriate materials in stock.
We are also happy to take orders for custom hats. Send us a message letting us know what colors you'd like, and we will let you know what's possible. If you're looking for a particular style in a color combination that we don't have listed, chances are that we do have the materials in stock, but we just haven't gotten around to making a hat in that color yet. So just let us know what you'd like, and we're happy to pin together some designs for you to approve before you purchase. We do not charge extra for custom orders, unless your hat requires materials that must be custom ordered or requires some kind of extra labor. Once you have approved your design, we can set up a private etsy listing for you to purchase.
REDESIGNS: Please note that we must impose a limit of three rounds of redesigning at no charge - if you require more than three redesigns to approve your order, we will impose a fee of $10 for the added time required to complete your design.
CARING FOR YOUR HAT: To make sure that you don't crush your veil during storage, we strongly recommend the use of a hat stand. You can make one easily and inexpensively using a few items from a craft store. For instructions and photos, please check our blog at joeireedhats.livejournal.com. You can also use a foam mannequin head or wig stand, which can usually be purchased in larger beauty stores for around $5. Otherwise, we recommend that you store the hat on its side or over the edge of a shelf to keep your veil straight and neat. If your veil does become wrinkled, you can straighten it with steam from an iron set on a low to medium temperature.