joieux

Vancouver, Canada · 463 Sales

joieux

Vancouver, Canada 463 Sales On Etsy since 2007

0 out of 5 stars
(327)

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joieux

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Reviews

No reviews in the last year
Megan Dulgar

Megan Dulgar on Dec 25, 2014

5 out of 5 stars
Verified purchase

These are just beautiful! Perfect colors and construction.

L C

L C on Jul 4, 2014

5 out of 5 stars
Verified purchase

I fell in love with these earrings after viewing the photos, and love them even more in person! They're so elegant and I feel gorgeous wearing them. Really beautifully made, great quality, and the entire design just looks amazing. The only thing I would change is if the leaf drops were crafted on both sides. Every so often when dangling the flat side becomes visible, and it sadly kind of detracts from how utterly gorgeous the rest of the piece is. I'd definitely buy again from this seller!

delambein

delambein on May 12, 2014

5 out of 5 stars
Verified purchase

Beautiful little earrings, packaged well; thanks so much!

delambein

delambein on May 12, 2014

5 out of 5 stars
Verified purchase

Beautiful little earrings, packaged well; thanks so much!

View all 327 reviews

Shop policies

Last updated on December 2, 2013
~ Thank you for taking the time to view my collection ~

Please see my 'profile' section for info about myself and my work in general. This policy page is specific to the 'technical bits' of purchasing :o)

I love the personal nature of Etsy and really encourage good communication as being facilitative of any great transaction - please contact me should you have any questions at any time (before a purchase, during, after - I'll endeavour to reply as soon as possible).

* Please read item descriptions carefully
They contain details about item and component size so that there are no surprises once your package arrives. Photos are often close-up to show item detail and are in absolutely no way an indication of item size. Descriptions are thorough for that sole purpose - please read them very carefully and don't hesitate to drop me a note if you need any additional information. I'm always available and can get back to you promptly.
* With any special alteration or shipping requests, please contact me prior to purchasing

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept payment via PayPal. If you've got a question regarding another method of payment, please convo me before purchasing to see if it is possible.

*Important*
To ensure that your purchase can be shipped promptly, please be sure that your Paypal address and your registered Etsy address are the same as parcels will be shipped to PayPal listed addresses.
Shipping
I do my best to ship items as soon as possible: many items are 'made to order' at this time, so please allow about 5 business days after purchasing for items to be constructed and shipped. For items that are already made, I try to post within 2-3 business days of cleared payment.

I always get purchases to the post office ASAP - I want your package to arrive to you quickly just as much as you do. :o) Please understand that I can only control how fast your item gets to the post office - I cannot control US customs delays and/or USPS service delays, and these can be very unpredictable.

Please note that shipping charges within listings include the cost of shipping materials, jewelry packaging, and actual postage cost.

► US and International Customers

I obtain official proof of postage complete with addressee and recipient information for every international item sent.

Please allow extra time for delivery (up to a few weeks in some cases) as your purchase must pass through your country's customs department, which often delays delivery by a handful of days. Please know that any duties or import taxes your country may impose are the responsibility of the buyer upon delivery.

International shipping for countries other than the United States is available and is priced by country - please contact me for a specific quote. Prior to purchasing, please ensure that your country's import restrictions will not interfere with the shipment of your jewelry.

► Canadian Shipping

The default shipping rates for Canadian domestic service within the listings are for Xpresspost or Regular Parcel service. Unfortunately for Canadian buyers, Canada Post offers more affordable shipping options for sending packages to the US than to Canada; I will always work to find the most affordable means of shipping that still ensures that your purchase is adequately protected with appropriate packaging. If you are a Canadian customer and have questions about the shipping options, please convo me prior to purchasing.

► Shipping Upgrades & Insurance

If you require your purchase within a very specific timeframe and will want to upgrade your shipping to express or courier for this reason, please be sure to contact me prior to making your purchase so that I can provide you with information and/or options.

Upgraded shipping quotes for faster shipping services are also available and location-specific.
Refunds and Exchanges
I put an abundance of love, time, and effort into my pieces, so it's very important to me that you're truly happy with your purchase for a long time to come. Please contact me at any time should you have any concerns - I'm always available and will return your note as soon as possible.

* Please note that while I control my workmanship and craft every piece to a high standard, very rarely purchased components (such as spring clasps etc) can have manufacturer's defects. I have sold thousands of pieces over the years and have now experienced this only twice, but needless to say, it's very disappointing. While it is a rare occurrence, I still test every clasp and inspect all other premade components (including chain) prior to including those components within a piece. However, if at any time you have trouble, please contact me immediately (and before leaving feedback) to let me know.

♥ I love this work and I treasure those who support me and enjoy the jewelry - so please keep in touch, particularly if you need any help.
Additional policies and FAQs
* My jewelry comes from a smoke-free environment
* Although it probably goes without saying, I feel the urge to make note of it here: Please take care to keep jewelry out of the reach of infants, small children, & pets - the small components and materials can be unsafe for them.

► Sizing, Measurements, and Customization

To assess if a size of a listed item will fit you, it can be helpful to measure a comparable item that you already own and then compare measurements. Otherwise, you can use a flexible measuring tape to get a measurement. Fortunately, if you like an item but the size as listed is not your specific size, we have the opportunity work together to tailor a customized piece. Please feel free to inquire prior to purchasing. :o)

Custom requests are always welcome. Whether it be wanting an item in gold or silver, changing a bead color or type, length/size etc, please send me a convo with whatever you might have in mind. I'm happy to do my best to accommodate. Please note that for custom orders, payment must be made prior to the construction of the project.

► Materials

I use only high-quality gemstones, crystals, and metals; all metals are genuine gold-filled or solid sterling silver. All crystal is genuine Austrian Swarovski crystal.

Although it's probably well understood, I should also note that all handcrafted pieces will not be 100% identical to one another. That being said, the uniqueness imbued through this individual variance insures that your piece will be absolutely beautiful. The richest and most beautiful part of handmade jewelry lies in those the tiny differences from piece to piece :o)

► Communication

If you have sent me a convo and have not received a response within 48 hours, please feel free to resend. On occasion, I have not received convos that were sent to me, and so a little perseverance is probably a good idea :o)

IMPORTANT: If upon receipt of your item there are any problems, please contact me immediately (and before leaving feedback) to let me know. I place great value on the personal nature of Etsy and am very encouraging of open, positive, and constructive communication. I put so much heart into my work, and it's important to me that you have a great experience with my shop & my jewelry too. If I can be of assistance at any time, please contact me.