jonpruett

Sleeping Giant Guitars

Alexandria, Virginia

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Jon Pruett

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Jon Pruett

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Shop policies

Last updated on April 29, 2022
Welcome to Sleeping Giant Guitar's Etsy Shop. All items for sale are hand made, and are only displayed here on Etsy after they have been built. When you purchase from my shop, you are not making a request for something I need to go build - you are ordering a completed, tested, and ready to ship instrument.

Accepted payment methods

Paypal
Returns and exchanges
I want you to be 100% happy with your purchase. If you are not delighted with your instrument I am happy to work with you to make it right!

You may return an instrument to me provided it is returned in perfect condition, prepaid shipping and insurance within 10 days of receipt. I will however deduct from the refund, 1.5% of the purchase price to cover half of the amount paypal charges to handle the initial payment. I will cover the other half of this fee. This will prevent misuse of this courtesy. I will cover the initial shipping and insurance to ship to you. This return policy will not be extended to any instrument damaged in any way either in shipping or by the customer.
Payment
I except PayPal only for online transactions. All payments must be made same time of purchase.
Shipping
Instruments ship in a custom fit rigid foam case for protection and insured from the seller by UPS or USPS at no additional cost to the buyer. Please do let me know if your instrument arrives with any damage. Items cannot be picked up at the seller’s location.

Items will ship with delivery confirmation within 2-3 business days after the Etsy transaction is complete and payment has been made through PayPal. Expedited shipping can be arranged, please contact me for estimates of additional shipping costs.
Additional policies and FAQs
If at any point in the future your instrument becomes damaged, please contact me (with pictures please) and we can discuss repair options.

Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.

With a little ingenuity and some fabric or flexible covering materials the shipping case can be turned into a daily storage or carrying case.