JosefinaFernandez

Sorry, no returns. Absolutely no refunds on Instant Download items.

I accept all major credit cards, Etsy Gift cards, and Paypal.

Payment in full is required before prints, paper goods, and more are shipped.

When ordering a custom illustration of any kind, please note that the illustration you'll receive will be made (with a lot of love) in my personal illustration style. My instagram (and the products listed in this Shop) are examples of this.
I won't copy other artists, or stray too far from my own style. Your illustration (if it's a female) will be super tall and skinny, will have uber long lashes, and super plump lips. You can of course choose the hairstyle, hair color, skin color, pose, outfit, and all that good stuff.
If you have any questions regarding this subject, kindly convo me prior purchasing.

** Please be advised, that all edits requested after the custom illustration is finished have an additional cost.**

I ship worldwide through USPS First Class with tracking number. (except most stickers, they ship First Class without tracking). (For most international destinations, the tracking number only works within the United States. Please consider upgrading your shipping to Priority International or Priority Express if you would like a working tracking number all the way to your home.)
U.S. orders usually take 3-5 business days, and International orders take 2-3 weeks to arrive.

I ship all my items as fast as I possibly can, usually between 1 to 3 business days with rare exceptions. (I hate waiting for items to ship when I shop online!) However, I am not responsible for any shipping delays experienced through the carrier once the package has shipped from my studio.

If your order is presumably lost, it may be replaced after the USPS has conducted an investigation. If you require so, I can mark the parcels with "signature required" at an additional cost set by the USPS.

It's the buyer's responsibility to keep their correct contact information and address on Etsy current.
If for whatever reason the parcel is returned to my studio, i.e. 1) an incorrect address was given at check out or 2) the buyer (or somebody on their behalf) was not at the given address on delivery and the parcel was never collected from their local postal depot or a re-delivery between buyer and post office was never arranged, I will either, according to the customer's request:
1) If the item is still needed: re-ship the parcel, and the buyer will pay for the cost of re-shipping
2) If the item is no longer needed: refund the cost of the item, but not the cost of the original shipping.

All my prints and products are mailed with a lot of love in a clear sleeve inside a photo mailer with cardboard backing. If your item got damaged in the mail, please send me a picture and I'll replace it.

-Gifts:
I would be happy to ship your purchase directly to a gift recipient for you. Let me know if you would like me to write a cute little note with your special message.

- IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS (specially from the UK): The buyer is responsible for any customs or duty fees determined by your country. Please be advised about the VAT costs. [For more info, please refer to https://www.gov.uk/goods-sent-from-abroad#3 ]
Unfortunately, I am not able to offer a refund or a replacement if your item is sitting at Customs.
I am not able to mark any shipments as "gifts".

I, Josefina Fernandez, retain all copyright privileges and protections. Sale of artwork does not transfer this copyright. Duplication or use of my art without consent is strictly prohibited. I reserve the right to display my custom work in social media in order to support my online portfolio. Custom illustrations will NEVER be resold as prints.