joselyne

Vancouver, Canada

joselyne is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

joselyne is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on March 18, 2011
Welcome to Joselyne's shop. I have been knitting and crocheting since I was 14 (for 7 years). I enjoy myself when I knit and crochet, it's a way to relax. I also enjoy making useful things for others and myself.

Currently studying Health Sciences at Simon Fraser University, Canada, I have been a refugee since I was 6 years old. I'm grateful for the opportunity given by WUSC (World University Services Canada) to pursue my post-secondary education. Through my work, I would like to help my family and my brothers to pursue their post-secondary education.

Accepted payment methods

Paypal
Returns and exchanges
REFUNDS & EXCHANGES
Refunds and exchanges has to be made within the next 10 days after the item is shipped.

Damaged items can be exchanged for a new one at no additional product cost (minus the shipping fee for the item to reach me).

If you are not satisfied with your item, a full refund (minus the shipping fee for the item to reach me) is available after I receive the item in its original condition.
Payment
METHODS
Currently accepting payment via PayPal. If you'd like to pay by money order, please contact me in advance to arrange your payment. Personal cheques are not accepted.

TERMS
Item(s) will be sent the next business day after the payment is cleared.

If payment is not made and/or alternative communication payment arrangement is not received, sales will be cancelled after 5 business days.

CANCELLATION POLICY
Given that the payment for the item is cleared, purchases can be cancelled in the next 20-24 hours.
Shipping
METHODS
Items will be shipped in the least expensive way using Canada Parcel Post. If you want the items sent using a faster method or using a different carrier, please contact me.

CONFIRMATION
If requested, shipping confirmation can be provided through your email address (email address is required). If you chose a shipping method with a tracking number, then a tracking number will be provided.

PACKAGING
Items will be wrapped in a tissue paper. If the item is small, it will be shipped with a padded or bubble envelope. If the item exceed any padded/bubble envelope size, it will be sent with Canada Post's sturdy white Kraft envelope (fee for shipping and handling will be added to your purchase) to prevent damage.
Additional policies and FAQs
ALCHEMY & CUSTOM ORDERS
Custom-made items are available upon request. You can choose the colours and sizes that you want and/or need. Please contact me for pricing on custom-made items as the price will depend on the requested size.

For all customers in Vancouver. I can deliver the item(s) in person. Contact me to arrange the meeting time and location. I will then meet you at the previously agreed location to hand over your item(s).

ADDITIONAL POLICIES
Items are hand crafted in non-smoking and no-pets environment.