JoWalkerCeramics

Original and unique ceramics and jewellery.

Dunfermline, United Kingdom

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Jo Walker

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Jo Walker

Reviews

Average item review
5 out of 5 stars
(89)
See reviews that mention:
Quality 6 Shipping 10 Customer service 4

About JoWalkerCeramics

Sales 390
On Etsy since 2013

Shop members

  • Jo Walker

    Owner

Shop policies

Last updated on December 7, 2021
Hello
firstly, thank you for visiting my Etsy shop, I hope you like what you see. All the items in the shop are hand made by myself in my Scottish pottery studio. I love what I do and hope that is reflected in the care and skill that goes into each piece.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If your item arrives broken, please let me know within three working days so I can make the necessary arrangements.
If you simply do not like the item you receive then, if you return it at your own expense, I will refund the cost of the item through Paypal.
Payment
Please pay by Paypal. This means that you can use any major credit card, without signing up for a paypal account if you don't want to. If you would like further information about this, there is a handy article explaining the process here -

http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

Please pay within three working days. Beyond this time, I reserve the right to re-list the item and cancel the transaction. If you are experiencing technical difficulties, or there is a problem with making the payment for any reason, please contact me as soon as possible.
Shipping
I aim to ship orders within 24-48 hours of receiving payment (other than holidays and weekends) I will contact you to inform you that your order has been dispatched.
Within the UK items are usually sent by Royal Mail. For larger orders I will send by courier if the cost is more favourable.
International orders are shipped via Airmail. Please be aware that Airmail can take one week up to four weeks.
Please note that the buyers are responsible for any and all duties and customs charges that maybe incurred.

Shipping to other countries will vary in price from item to item. Please check the individual item for shipping fees or contact me if your destination is not on the list.


-Combined Shipping-
Combined shipping is offered for multiple items only if payment is sent for all items in one transaction. I will refund any overpayment by PayPal.
Additional policies and FAQs
I'm afraid I do not take on custom orders however if you would like an item similar to one I have in my shop then I shall endeavor to make one for you. This may take a while though as I can only fire my kiln when it is full and I may have just emptied it!