Joya Fibers

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Joya Fibers

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Joya Fibers


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Shop policies

Last updated on May 10, 2022

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I understand your passion as a knitter in experimenting new yarns and the need for handy tools that are affordable. Therefore, I am bringing the best-value knitting tools, buttons and (occasionally) interesting yarns to share with you ,my fellow knitters.

In the same spirit, I will try my best to make the transaction as smooth as possible. Good communication is the key! I will listen to your questions and concerns regarding to the items, shipping and payment in a mindful way. Please do not hesitate to ask.

If it happens that there is conflict or frustration....
let us all mindfully observer our in-breath and out-breath at least three times;
remind ourselves that we are living in the present moment, in the here and the now;
we smile to life, we smile to our heart, and we smile to each other;
Then, we work together and get the problem solved.

Accepted payment methods

Returns and exchanges
- Joyafibers do not responsible for lost of package/ damages during shipping. We are committed to pack items responsibly to avoid damages, but we cannot promise what they do with it at the USPS (and they do not 'insured' first-class mailing items). If you do not feel comfortable with this, let us know and we will be happy to add delivery confirmation at cost.

- Request for refund and/or exchanges should be made within 14-days of receipt. Items should be returned in original package. Buyer is responsible for the postage involve for returning items. Shipping charges are non-refundable.

- After 14-days of receipt: No Refund, exchange only.

- After 30-days of receipt: No Refund, No Exchange.
- Only Paypal is accepted at this moment.

- Please make payment within 48-hours after the order is placed, or the items will be relisted.

- If you changed your mind, just let us know, we will cancel the transaction (as much as etsy allows us to do so).
- We ship within 3 days after payment is received, unless otherwise stated.

- Clean recycled materials (envelops, packing bubbles etc) may be used. If you prefer brand new packaging materials, please let us know.

- FREE SHIPPING offered during special sales and any other offers in this shop are limited to FIRST-CLASS MAIL only. Regular shipping cost for all items on this site are quoted based on FIRST-CLASS MAIL shipping from Altadena, CA 91001, USA. Buyers who prefer faster shipping, shipping with other service providers other than USPS, requesting tracking and/or delivery confirmation, and any other special arrangement for shipping, please contact me and we will be happy to offer all these at cost.

- International buyers are responsible for extra cost associate with custom and duty fees