Merchants in Ideas | Established MMXIV

Pittsburgh, Pennsylvania 1660 Sales On Etsy since 2014

5 out of 5 stars (262)


Merchants in Ideas | Established MMXIV

Pittsburgh, Pennsylvania | 1660 Sales

Joy Co.

Contact shop owner

Joy Co.

Announcement    A large portion of our work is made to order. Contact us directly if you need an item in a specific time frame. We'll see what we can do but many times we cannot guarantee delivery. This is especially true during special holiday shopping seasons.

We thank you for your understanding.


Last updated on Jul 8, 2019

A large portion of our work is made to order. Contact us directly if you need an item in a specific time frame. We'll see what we can do but many times we cannot guarantee delivery. This is especially true during special holiday shopping seasons.

We thank you for your understanding.


Average item review
5 out of 5 stars
See reviews that mention:
quality 56 shipping 47 customer service 48


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About JoyComplex

Sales 1,660
On Etsy since 2014

J O Y C O M P L E X | Clever Ideas Brought To Life

Founded in 2014, we produce clever, approachable, and fun designs.

We love every step; from plucking an idea from a cloud to putting a finished item in a box and sending it on to its new home.


Shop members

  • Jeremy Burnich

    Owner, Designer, Photographer

    His work is contemporary with hand finished touches. A graduate of Tulane and Northeastern he brings a lifetime of learning and an innate curiosity to every piece he designs. Iceland is usually on his mind.

  • Corretta Singer


    Corretta is a Swiss/Jamaican designer. We are pleased to feature her work as part of the CS Steampunk Collection. A talented 3D designer, her digitally animated films have won international awards and recognition. She always makes us smile.

  • Michael C. Poulsen

    Designer, Photographer

    Michael is a graduate of The Royal Danish Academy of Fine Arts – The School of Architecture. The MCP Collection is a distillation of his award wining design ethos with a special focus on the smallest details. You'll see him out & about in Copenhagen.

  • Lola Bean

    Assistant, Curator

    Lola "Bean" is always ready to help out however she can. Her wagging tail and indomitable cheer make Joy Complex a truly joyful place.

Shop policies

Last updated on August 24, 2019
Thank you for stopping in! I want you to know that I can customize nearly all my designs. As you look around at my current offerings keep that in mind! If you have any questions definitely send me a message and I will respond as soon as I am able.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Items listed as in-stock are returnable for a refund within two weeks of receipt but you are responsible for shipping. A small restocking fee may apply to recoup shipping and listing fees.

Items with specific return policies have those policies listed in their description.

If you order a custom commission, you will receive an emailed "proof" showing the design rendered from various angles in a close approximation of your material of choice. All sales are final once this proof is approved. If you are not satisfied after receiving your custom commission and wish to make changes, a replacement with minor modifications can be requested for the cost of additional materials and shipping.
Payment is accepted by Etsy Direct Checkout or PayPal.
Standard shipping is USPS first class mail with delivery confirmation (for domestic orders). International orders will be shipped eitherUSPS, UPS or FedEx. Buyer is responsible for any brokerage fees or VAT.
Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. For international orders, my shipping provider requires that you also provide a telephone number so they can contact you if they encounter difficulties delivering your order. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, JOY COMPLEX, is the data controller of your personal information. If you have any questions or concerns, you may contact me at joycomplex [!at] Alternately, you may mail me at:

PO Box 112554