Handcrafted Metal Clay Bridal Personalised Jewelry
joypeckjoy's Shop Policies
WELCOME!!! I'm Joy! Jewellery has become a form of self interpretation of individual identity and beauty. Wearing it becomes a form of art and style... Hence in my shop “JoypeckJoy”, I have a wide range of jewellery for different occasions.
All customers are important to me, so please convo me to clear any doubts before you proceed to the final payment entry.
*Singapore and international Buyer---- PayPal only
**But what if I don't have a paypal account?
Do not worry, check this session to know how to make payment through creadit card via paypal even though you do not want to create a paypal account.
• All orders will be shipped in 1 - 3 days time, Monday to Friday after I have received the payment. I do not ship over the weekends.
Please convo me if you want your order to be sent to another address.
• ALL ORDERS will be sent via registered air-mail that needs someone to sign for it. I’ll send you a notice with the registered tracking no.
• I apologized that buyers are responsible for any and all duties and customs charges that may incur.
Approximate schedule estimated by post office
****It normally takes 10 to 20 days for the delivery. Delivery delay is expected during holiday seasons and transit delay caused by bad weather and etc.
*Please convo me if you do not receive your order after 3 weeks as I will track the statues of the post for you. I always have the habit to track delivery to ensure your order reach your place safely.
*** The items may be concluded lost only after 6 WEEKS and above. I will do all my BEST to work up a best solution for you. Hence, I truly appreciate your keen support before leaving any feedback. A refund may then be considered after a reasonable and fair search with Singpost and USPS and other country postage services. I know you will understand^^
Refunds and Exchanges
All customers are important, so please convo me within 4 days if you received your order in damage condition or you want to have a return and refund. Let's try to work up a solution for both of us. If any is decided, please kindly and carefully pack the unworn item in the box and bubble wrap envelop as it was delivered.
**Shipping and handling cost is not refundable.
Additional Policies and FAQs
All orders are nicely packed inside a giftbox and wrapped up with bubble wrap.
*Care for handmade jewellery*
Always put the sterling silver, non tarnish silver or silver plated jewellery inside the zip bag to minimize the tarnish process. All my silver materials never tarnish even for 2 years as I keep them in air tight bags and containers.
Last Updated December 4, 2013