joyreclaimed

Joy Reclaimed

52 Sales On Etsy since 2014

0 out of 5 stars (15)

joyreclaimed

Joy Reclaimed

52 Sales

joyreclaimed is taking a short break

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Note from shop owner We're taking a break to soak up all the goodness of the Christmas season. Merry Christmas to you and yours, See you in January!

Note from shop owner

Last updated on Dec 8, 2015

We're taking a break to soak up all the goodness of the Christmas season. Merry Christmas to you and yours, See you in January!

Stacy Buchanan

Contact shop owner

Stacy Buchanan

Reviews

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quality 2 shipping 4 customer service 2

Shop policies

Last updated on February 6, 2015
Welcome

Welcome to Joy Reclaimed! Each item is 100% handcrafted by me and my sweet husband. Because of the tedious handcrafted process of each item, variances will occur and each item is one of a kind. I do try to recreate each item just as close as possible to the original listing picture. I believe that slight variations are something to celebrate and enjoy to the uniqueness of each piece and hope my customers feel the same.

Below is a list of our store policies. If you have any questions, please feel free to contact me. Please keep in mind that I am a one woman, very small business. I am not able to provide policies similar to big box stores, but strive to provide fair policies for the customer as well as my shop.

PLEASE DO NOT CONTACT ME THROUGH GMAIL. That email account gets inundated with automated messages and I will only see your message through Etsy!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I am committed to providing you with great customer service and making a return as easy as possible. If you are not satisfied with your purchase you may return any unused merchandise (except custom and sale items) for a refund of the purchase price of your item (shipping and handling is excluded from reimbursement). I must be notified within 5 days of receipt of product to initiate a refund or exchange. The product must be post marked within 3 business days from notification, track and confirm purchased, and a tracking number provided to me. Merchandise returned must be in its original condition. Merchandise returned must be shipped in the same method as receipt shipment to avoid damage. For example, if your order was mailed in bubble wrap, it should be returned in bubble wrap. Return shipping cost is the buyer's responsibility and it is recommended that you return item with insurance or tracking number. Joy Reclaimed is not responsible for lost items. A refund is subject to the merchandise being reviewed for customer damage or alteration. Merchandise that is damaged or altered in any way cannot be returned.

Customer neglect or accidental breakage by the customer is not covered by the return policy. All sale/clearance items are also not returnable.

***PLEASE NOTE: We are unable to refund or exchange custom made items and orders for multiple of the same items, since those items are made specially for you. However, if you would like to return item due to a craftsmanship error, I will be happy to work with you to either make the adjustment or replace the item.

CANCELLATIONS: Orders cancelled before item is shipped may receive a refund MINUS nonrefundable fees that are charged by PayPal and Etsy.

FEEDBACK: Please contact me prior to leaving negative feedback so we can address your concern. I am reasonable and do try to work with customers. Even if it results in a return of item, I do strive to make the overall experience positive.
Payment
I accept all major credit cards through Etsy's direct checkout, and PayPal. Please note that payment through PayPal will only be accepted with confirmed addresses.

PAYPAL: Payment made by Pay Pal is due within 24 hours. Sales tax for Washington State residents will automatically be calculated.

Please note custom designs will be started AFTER payment is RECEIVED. By purchasing a Custom/Reserved Listing, you are agreeing to the design described in the listing. Once a Custom/Reserved Listing is purchased, changes cannot be made to the design nor are we able to refund or exchange custom made items and orders for multiple of the same items, since those items are made specially for you.

For more information on how to purchase an item on Etsy, please see the following link:
https://www.etsy.com/help/article/339
Shipping
TIME FRAMES: Please note, I ship once payment is received. Currently I ship items 1-2 weeks from purchase date (unless otherwise specified on listing). Custom made items will not be started until payment is received. Please account for this additional processing time.

HOW WE SHIP: I ship via USPS standard shipping to keep shipping costs as low as possible. Items usually arrive within 3-5 business days. Please note, all shipping transit time frames are estimated dates given by USPS, and I cannot guarantee delivery by a specific date, since I cannot control physical delivery of item. On rare occasions, items are delivered outside the time frames provided, which I cannot be responsible for.

Track and Confirm service is automatically added to each shipment for shipments within the United States and select International countries. If track and confirm shows successful delivery of item, I am not responsible for items that are lost in route, unless insurance is purchased. If you would like to insure your items, I will be happy to add insurance to your shipment. An additional $2.00 will be added to your invoice. Please send me an email before paying, and I will add the additional charge to your total and send you an updated invoice. It is highly recommended to purchase insurance for orders that are $50 and above. Delivery non-receipt for domestic shipments must be reported within 60 days of the ship date to postal carrier or insurance carrier (UPIC). Any claims past that date, are unable to be resolved with carriers and insurance companies and is not the responsibility of Joy Reclaimed. Signature confirmation will be added for orders valued $250 and above.

I do not accommodate local deliveries. All items are shipped.

Generally orders arrive within 14 business days (M-F, excluding holidays and weekends), which does not account for custom processing time. On rare occasions (in particular United Kingdom, Canada and Greece) orders have taken up to 45 days to receive. Please take the longest shipping time frame into account when ordering. Customers may upgrade to USPS Express shipping or registered mail, in order to track packages. Please send a convo for price estimate. Orders valued over $200 will be mailed registered mail and require a signature for delivery.

PLEASE NOTE: Orders are not considered LOST in transit until the following amount of time has passed:
Domestic: 14 days past shipping date
International: 45 days past shipping date
International ITALY/France: 60 days past shipping date

Delivery non-receipt for international shipments must be reported to postal carrier or insurance carrier (UPIC) within 90 days of the ship date. Any claims past that date, are unable to be resolved with carriers and insurance companies and is not the responsibility of Joy Reclaimed.

PLEASE NOTE: Any customs taxes or fees levied to the buyer upon receipt of the product will be the sole responsibility of the buyer. These fees vary greatly depending on the buying location and I am not able to estimate these with your international order.

Your order will be marked as "merchandise" on the customs form. I am not able to adjust the customs label to state "gift" in order to avoid taxes; that practice is falsifying documents is illegal and could easily result in the loss of my business license. Please do not request this of me. Thank you for your understanding. Duty fees imposed by other countries are the responsibility of the buyer/recipient. In addition, if item is not picked up at the post office and is returned to me, I am not able to accommodate merchandise returns.

SHIPPING ADDRESS: Items are shipped to the address listed on your Etsy account, for purchases made through Etsy's direct checkout process. For payments received through PayPal, items are shipped to ONLY confirmed addresses. Please verify your address before placing your order. If item is returned to Joy Reclaimed due to incorrect address, an invoice with new shipping charges will be sent to reship the item. I am not able to accommodate merchandise refunds to customers who provided incorrect shipping address.

If you are purchasing item as a gift, I will be glad to add a note with item at no additional charge.