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jpogodesigns' Shop Announcement

Please read through my policies before ordering and emailing me with questions. This will save me and you time and allow me to spend more time working on orders and getting them out in a timely and efficient manner. THANK YOU!!

Jewelry Orders
I strive to make each customer fully satisfied with their purchase. If at any time you are NOT satisfied please contact me BEFORE leaving feedback, I aim to leave everyone with a positive experience. All jewelry is made custom and hand stamped individually, letter by letter. Therefore, each piece will be a special, unique creation, and vary slightly. The letters and spacing will not be perfectly straight as it would be with a machine. This adds to the handcrafted charm. However, I do my absolute best to send out high quality jewelry. If there is a problem with your piece, please contact me within 3 days of receiving your order. If the error was my mistake, I will gladly fix the piece and refund any return shipping fees. I am unable to give refunds or exchanges on pieces that you just change your mind about, as each is custom and I only ship out pieces I believe are high quality.

Fonts/Stamping on the back
Unfortunately, I am not able to stamp on the backs of charms as this can alter the stamping on the front. However, you can add additional charms to any necklace. Please private message me if you don't see anything that suits your needs.

Payment
You can easily pay through PayPal online, even if you don't have an account with them. Please let me know if you have questions. Please only ask for a reserve listing if you are truly intending to pay.
I also now accept credit card payments through Etsy's new credit card payment service. Because of the way I keep my orders organized I only go through Etsy and do not send paypal invoices.

Shipping
Your order will ship to your PayPal address. If you are purchasing a gift and would like it shipped elsewhere, please put a special note of this in the message to seller area upon checkout. All ready to ship items will ship within 5-7 business days. Custom orders take 3-5 weeks. If you need it by a certain date, please let me know as I always do my best to send it out in time for your special event, rush shipping charges may apply in some cases. Packages are sent first class mail (2-5) day shipping time, unless you purchased a shipping upgrade.

International
Unfortunately, international shipping is no longer offered.

Packaging
All orders come in complimentary gift packaging and an optional gift card. If this is a gift, please note what you'd like on the gift card, otherwise none will be provided. Please note, if you order more than one item, only one gift package will be provided for the entire order. If you'd like a separate gift package for an item, there will be a $3.50 charge.

Cleaning Tarnish
Sterling silver natural tarnishes over time due to moisture. Storing your pieces in an airtight plastic bag will help prevent tarnish. If you purchase a full necklace, you will also receive a small polish cloth sample to clean your piece if needed.

Quantity/Custom Order
I have many items in stock, but usually only list a few at a time. If you would like multiples of an item, please let me know and I will increase the quantity or set up a custom listing for you. I can also make custom pieces if desired. If you'd like any changes to something I have listed that isn't mentioned in the order please message me before purchasing.

Convo
If you have a question, please convo me and I will do my best to respond in 24 hours. :) Thanks!

Wear
Even though I use the highest quality pieces for my necklaces I don't recommend sleeping or showering with the necklaces. Natural wear will happen and caring for your necklace will help prolong the life of it and maintain its condition.

Facebook
I have a fan page. www.facebook.com/jpogodesign and often do promotions on my page, as well as introduce new items in the works, post customized items that have been ordered, host contests, and OOAK items that won't be listed in Etsy. I also promote coupon codes on Facebook that aren't promoted on Etsy. Take advantage of this and become a fan!

This shop accepts Etsy Gift Cards.

jpogodesigns' Sold Items