JSWMetalWorksSupply

JSWMetalWorks Supply

Washington, D.C., United States · 7082 Sales

JSWMetalWorksSupply

JSWMetalWorks Supply

Washington, D.C., United States 7082 Sales On Etsy since 2012

5 out of 5 stars
(1956)
Shop owner

Judy

Contact

Announcement   PLEASE NOTE: Some delays in processing convos this week. Working on getting through orders and convos as quickly as possible. Thanks in advance for understanding!

COUPON CODES for my valued customers. Please use these at the time of check out. It will not be applied retroactively once an order has been placed. Happy shopping!
DISCOUNT for 3% off any order
PREFERRED for 5% off an order of $250 or more
VALUED for 10% off an order of $500 or more
(discount is not taken off shipping charges)

PLEASE NOTE:
* Convos via etsy are the best way to contact me.
* Custom requests are not currently available due to our move.
* Convos are slightly delayed with the increase of communication this season. Please be patient, as I do have a full time job and I manage my stores in the evenings.

********

Welcome to JSWMetalWorks Supply. Stop by the store as I add more supplies.

If you're looking for something specific, convo me. I may just have it in stock or may be able to find it for you.

Engraving, etching, stamping on supplies are not available at this time. Items in this shop are sold as components for your creations.

Don't forget to review the store policies before ordering (http://www.etsy.com/shop/JSWMetalWorksSupply/policy) and convo me with any questions or concerns.

New York State residents will be charged an additional 8.125% sales tax.

Announcement
Last updated on Aug 21, 2016

PLEASE NOTE: Some delays in processing convos this week. Working on getting through orders and convos as quickly as possible. Thanks in advance for understanding!

COUPON CODES for my valued customers. Please use these at the time of check out. It will not be applied retroactively once an order has been placed. Happy shopping!
DISCOUNT for 3% off any order
PREFERRED for 5% off an order of $250 or more
VALUED for 10% off an order of $500 or more
(discount is not taken off shipping charges)

PLEASE NOTE:
* Convos via etsy are the best way to contact me.
* Custom requests are not currently available due to our move.
* Convos are slightly delayed with the increase of communication this season. Please be patient, as I do have a full time job and I manage my stores in the evenings.

********

Welcome to JSWMetalWorks Supply. Stop by the store as I add more supplies.

If you're looking for something specific, convo me. I may just have it in stock or may be able to find it for you.

Engraving, etching, stamping on supplies are not available at this time. Items in this shop are sold as components for your creations.

Don't forget to review the store policies before ordering (http://www.etsy.com/shop/JSWMetalWorksSupply/policy) and convo me with any questions or concerns.

New York State residents will be charged an additional 8.125% sales tax.

Judy

Contact shop owner

Judy

Shop policies

Last updated on August 22, 2016
Welcome to JSWMetalWorks Supply. I am excited to be sharing these supplies with you.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment accepted via Paypal or Direct Checkout.

JSWMetalWorks Supply will send out packages as soon as possible, but if there is an issue with your address, I will contact you via convo with the issue. Please respond as quickly as possible in order to expedite your shipment.
Shipping
Shipping: Monday - Friday, except U.S. Postal Holidays (listed here http://tinyurl.com/ba6pqkb)
Standard shipping method: USPS First Class Mail with Delivery Confirmation
Insurance: Optional (by request)

Please note, I do my best to ship items within 1-2 business days. A few extra days have been added to the listings to account for occasional travel. Please check for any store announcements (http://www.etsy.com/shop/JSWMetalWorksSupply) for slight delays in shipping due to travel.

Shipping within US can take 2-5+ business days.
Shipping internationally can take up to several weeks.
Shipping times depend on postal service in your area as well as customs (if shipping abroad). If you would like to have the items by a certain date, it is recommended to upgrade to UPS or Fedex, which would incur an additional charge.

Package labels are generated via stamps.com, paypal.com or etsy and you will receive an automatic notification with the tracking number. Please check that your shipping address on etsy/paypal is correct before finalizing the transaction. We are not responsible for items sent to the incorrect address and will not issue a replacement.

If items are returned due incorrect or incomplete shipping address, the customer is responsible for the additional shipping fee if the items are to be re-shipped.

All items will be shipped in a padded envelope via US Postal Service First Class mail with Delivery Confirmation (for US orders only), 1-5 business days after payment has been received.

Please contact me via convo for any of the following:
* If you would like to include insurance. Additional charges apply.
* If your shipping address is different than what has been provided via paypal.
* If you prefer another shipping option other than USPS. Additional charges apply.

All international shipping for purchases above $250.00 MUST be upgraded to UPS shipping with signature confirmation. This will incur additional charges, at your expense. Please convo me for an estimate. Also know that you will be asked for your phone number to include on the shipping order.

International customers:
* All international orders will have full value declared on customs forms - no exceptions.
* Items will not be marked as "gift" as this is against the law and I would be fined or lose my business.
* Customers are responsible for all fees, duties and taxes associated with shipment to their countries.
* There is no delivery confirmation for international mail, so it will be sent First Class Mail if the total value is less than $250USD. If you would like a tracking number this will increase the amount of shipping considerably, if it's available in your country.
* If you would like your item to be tracked the entire way, please convo me and we can determine the best method of shipment. This will be more costly than the standard USPS shipping method listed. USPS tracking numbers will only be tracked within the US and up to the point that it leaves the US, not beyond.
* Depending on customs and postal delivery services in your area, it can take several weeks for a package to be delivered. If you would like to expedite this delivery, contact me for UPS or Fedex options and additional costs.

For international customers: USPS tracking numbers will only be tracked within the US and up to the point that it leaves the US, not beyond. If you want your package to be tracked the entire way, please convo me to determine best options (UPS or Fedex) and additional charges.

Once the item has been shipped, you will receive a delivery confirmation number (applicable to US orders only). You can track your package at http://www.usps.com, http://www.fedex.com or http://www.ups.com, depending on the method of shipment. You can also check through etsy under your Purchases Page: hover over "Your Account", select "Purchases & Reviews" and select "Track Package" to the right of your respective purchase.

Please note that I have the same tools available to you once the package has left my hands, so I will not be able to provide a different answer. It is the customer's responsibility to track the package and contact the shipping company if there is an issue. If there is a delay or the package has not arrived, please contact USPS directly to determine if there are any issues (https://www.usps.com/customer-service/customer-service.htm).

JSWMetalWorks Supply is NOT responsible for items that are not insured and will not send out replacements.
Refunds and Exchanges
Please place your order carefully. If an item is shipped and a cancellation convo is received after shipment has been sent, the customer is responsible for shipping the item back if the item is no longer needed.

Contact me directly if you have any issues with the item(s). Refunds and exchanges are handled on a case-by-case basis and I must be contacted within 5 business days of receiving your purchase.

Convo me before shipping item(s) back for futher instructions.

Item(s) to be refunded must be postmarked within 7 calendar days from date when it has been agreed upon to have the item(s) returned.

Refunds are issued only on the value of the item(s) being returned, not the original shipping. Refunds are processed accordingly using the form in which items were paid for. Store credit is not available.

Refunds on returned items will be issued immediately upon receipt. Items must be returned in the original packaging (i.e., gift box or bag) and undamaged/unused.

Return shipping charges are the responsibility of the customer and it is required that a tracking number be provided for proof of shipping and tracking purposes. For larger ticket items, insurance is also advised. JSWMetalWorks Supply is not responsible for lost, damaged or misdelivered packages.
Additional policies and FAQs
CANADIAN ORDERS: Please note, there is a possibility of delayed shipments to, from, and within Canada beginning on July 2 as a result of a service disruption caused by an ongoing labour dispute at Canada Post. The disruption will affect all shipments that are handled by Canada Post. This includes shipments into Canada from other national carriers like USPS. We will not be able to ensure delivery on shipments sent out past the last ship dates suggested by Canada Post. For more information on the potential strike:
https://www.canadapost.ca/web/en/pages/aboutus/mediacentre/default.page
https://www.canadapost.ca/web/en/comm/list.page?ecid=murl%7Cddn%7Clr%7C5

Sales Tax:
New York State residents will be charged an additional 8.125% sales tax.

Receipts:
These are no longer included in the packages I send out in order to be more environmentally friendly. If you would like a copy of the receipt, you can print it by going to your purchases (Your Account > Purchases > View Receipt > Print Order). If you require a receipt included in the package for customs purposes, please add as note to seller upon check out.

Feedback:
Please contact me if there are any issues with your order. I strive for 100% satisfaction and will do everything I can to make sure you are happy with your purchase and a 5 star rating.

With recent changes in feedback, note that your name listed on your profile is now visible when leaving feedback. If you would rather not have your customers know who your supplier is, feel free not to leave feedback. I'm OK with that! :)

Care for precious metals (plated and non-plated components):
Please keep in mind that these metals are reactive and can tarnish. Polish pieces periodically with polishing cloths, keep dry when in storage. Multiple environmental factors (skin pH, pollution, humidity, salinity, perfumes, lotions, hair spray, etc.) may affect the finish if not properly cared for. JSWMetalWorks Supply is not responsible for items that have been incorporated in to pieces and not properly cared for. If tarnish is a concern, it is recommended to use a clear lacquer, wax or polish prior to incorporating in your work.

Custom orders:
When requesting a custom order, payment must be paid up front so that I can process the order for you and is non-refundable. You will be informed every step along the way if the items requested for the custom order is not in stock and has to be specially ordered.

Contact:
Convo via etsy is the best way to contact me.