RETURNS/EXCHANGES: If you are unsatisfied with your item, please contact me and I will be happy to exchange it, or return non-custom and non-sale items. For exchanges, you will pay for shipping from your end, and I will pay from mine. For returns, I will refund your full cost minus shipping as soon as I receive your item. You must keep your tracking number when mailing back your item, so that we know if it goes missing in the mail.

REPAIRS: Repairs of broken chain, re-sizing rings etc are available for a materials fee + shipping cost. Occasionally there are chains with defaults in the links which can snap through no mistreatment. If your necklace chain breaks within the first month of wear, I will replace it at no cost.

---
CUSTOM ITEMS: Custom orders are not returnable or exchangeable. This includes any engraving, custom carvings or etchings, very long or very short necklaces in custom lengths, or any adjusted standard designs (cropping a dog's tail etc).

---
I want you to be happy with your purchase, so if you have any problems, feel free to contact me and we will work something out.

PACKAGING: All jewelry is shipped in a small box hand-stamped with my logo, and tied with a ribbon. If it says so in the listing, it will also come with a polishing swatch and a care card. I'm also happy to include any personal notes!

RECEIPTS: I do not include any paper receipt, so please keep your Etsy emails for your financial records.

ADDRESS: I print my shipping labels directly from your order on Etsy, so please verify your address before finalizing the purchase. If you check out with the wrong address and the package is returned to me, I will send you a new shipping invoice and then re-ship.

---
DOMESTIC (USA)
I ship via USPS first class mail with delivery confirmation and insurance.

TRACKING: Go to "Your Account" in the top right corner, and then to "Purchases," then click on the item you would like to check on. I will ship most items within 5 business days of your purchase, unless it is noted in the description or on my homepage (vacation, order delays etc). Some items are completely made to order, and ship within 1 or 2 weeks. This is stated in the listing.

UPGRADES: I also offer Priority Mail, which will ship within the item's listed shipping window unless we have made other arrangements.

PICK-UP: I do not have a public studio for picking up items in person.

---
INTERNATIONAL
I am happy to ship all items internationally, via USPS first class mail. Tracking is not always available once it reaches your country. Please allow at least 5 weeks for international deliveries. After that I can file an insurance claim and replace your item. It will not normally take that long, but sometimes things are held at customs for no discernible reason.

FEES, GST, AND VAT: International customers are responsible for all customs fees, taxes, and duties associated with shipping to their respective countries. Any customs fees, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. For any additional information please refer to your local customs agency.

For an estimate of your country's fees, try this link:
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/ All items are shipped with indication of their full retail value for customs. I will not ship merchandise as a "gift". Refunds due to unclaimed packages or items declined due to VAT charges are given once I receive your returned international order, *minus the original shipping cost*. Please understand your country's VAT before ordering.

UPGRADE: If you are in a hurry, I can ship via Priority Mail International, which takes 6-10 business days *on average*. Please send me your address for a price quote. It starts around US $30.

GDPR POLICY: This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect: To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It: I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure: Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. My Etsy past sold orders are viewable to me for the length of time that my shop is open.

Transfers of Personal Information Outside the EU: I am based in the US, and all my data is in the USA.

Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me: If you have any questions or concerns, you may contact me at info [!at] jtopolski.com. Or, for faster processing, send a request directly to Etsy.